Fonolo

SEPTEMBER 11, 2018

Analyst Dan Miller covered these points well in his recent post, “ Contact Center to World: Reports of My Death Are Greatly Exaggerated ”: A popular meme is … [the] … growth of digital commerce and messaging networks … eclipsing the need for live contact center agents to assist prospects and customers. Plus so Much More!

Customer Service 89

Customer Service Banking Contact Center Call Center 89

Fonolo

SEPTEMBER 11, 2018

Analyst Dan Miller covered these points well in his recent post, “ Contact Center to World: Reports of My Death Are Greatly Exaggerated ”: A popular meme is … [the] … growth of digital commerce and messaging networks … eclipsing the need for live contact center agents to assist prospects and customers. Plus so Much More!

Customer Service 52

Customer Service Banking Contact Center Call Center 52

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. Don’t send an annual survey to see if they’re satisfied with your products, contact center or delivery performance.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56