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5 Ways to leverage eCommerce Contact Center Software to improve CX

Hodusoft

OCTOBER 14, 2022

trillion USD by 2026. Its advanced capabilities help e-commerce businesses step up their customer service levels. CRM integration can be further leveraged through call analytics to build a specific customer avatar, providing insights on personality, likes, dislikes, preferences, etc. to generate reports.

Contact center software 52
Contact center software Contact Center CRM Abandon rate 52
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Optimizing Call Center Customer Support for Increased Revenue

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Reduction in agent turnover – By matching workload and the workforce, the call center experiences less service level volatility, leading to a more predictable work experience for the agents. Wikibon predicted that enterprise cloud spending is growing at a 16% compound annual growth (CAGR) run rate between 2016 and 2026.

Call Center 56
Call Center Customer Support Customer centricity Contact Center 56
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