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New figures reveal cloud telephony set to reach US$ 52.3 Billion by 2026

Spearline

In April 2019, we wrote that cloud telephony services market revenue was set to reach US$ 42 Billion by 2026. Billion by 2026, at a Compound Annual Growth Rate (CAGR) of 21.4% Billion by 2026 appeared first on Spearline. during the forecast period. The post New figures reveal cloud telephony set to reach US$ 52.3

Banking 98
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Cloud telephony is set to reach a value of US$42 billion by 2026

Spearline

between 2018 and 2026. million by 2026. Now, recent research by Transparency Market Research has confirmed the mass migration is set to continue, with cloud telephony forecast to grow at a compound annual growth rate of 17.2% This leaves them predicting that cloud telephony services market revenue will reach US$ 41,768.3

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Here’s Why Voice Channels Will Remain Evergreen in Call Centers

CCNG

In fact, by 2026, Gartner predicts that 75% of customers will call service lines due to loneliness — not because they have a customer service issue. Human-centric channels like voice, email, and live chat with a human remained in the top three spots.

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Article: Leveraging ChatGPT and Generative AI for Exceptional Customer Experience: 5 Takeaways

24-7 InTouch

With analysts’ predictions suggesting that “1 in 10 agent interactions will be [fully] automated by 2026,” generative AI plays a crucial role in customer experience. This tool goes beyond conventional machine learning’s predictive capabilities, advancing artificial intelligence and expanding its applications and potential.

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5 Top Customer Service Articles of the Week 10-25-2021

ShepHyken

billion by 2026, representing a 30.9% (CMSWire) Chatbots continue to handle an increasing amount of customer support and other B2C and B2B interactions. Reports and Data expect the global chatbot market to reach $10.08 compound annual growth rate from the $1.17 billion market of 2018.

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Outsourcing Customer Service Is Cost Effective and Process Efficient

Helpware

By 2026, the market volume of the business process outsourcing sector is on track to surpass $4 billion, and there's a reason why that figure is so high. Companies have woken up to the fact that third-party service providers can up the company's game without being a drain on in-house resources.

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Unveiling the Power of Generative AI with ChatGPT for Elevated Customer Experience

24-7 InTouch

With one in ten customer interactions projected to be automated by 2026, the rise of generative AI continues to revolutionize how brands engage with their audience. Developed by OpenAI, ChatGPT is at the forefront of this technology, redefining customer service through machine learning and automation.