SmartAction
MARCH 7, 2023
Analysts expect CAI adoption to expand more than 22% this year alone, with longer term growth likely to exceed $14 billion by 2025. This is especially true for those cutting-edge companies that have wisely made multichannel communication a central part of their support model.
Quadient
JULY 18, 2022
The new “Experience Partner Program” introduces a variety of changes that are primarily designed to increase the benefits to our most committed partners and enable us to take advantage of the 9% adjusted CAGR of the 1.9b$ market until 2025* (with even stronger growth expected for cloud solutions). Alban Olier.
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Hodusoft
MARCH 13, 2024
Multichannel Support Gone are the days when customers preferred to contact a bank or financial institution using audio calls. Multichannel support enhances accessibility and accommodates customers’ preferred communication methods. BPO contact centers operate around the clock, ensuring 24/7 availability for customer queries.
VocalCom
JUNE 24, 2020
Gartner reveals that 91% of organizations are planning to deploy AI within the next three years and that by 2025, customer service organizations that embed AI in their multichannel customer engagement platforms will elevate operational efficiency by 25%. AI to enhance human relationships.
Talkdesk
JANUARY 2, 2020
By 2025, customer service organizations that embed AI in their multichannel customer engagement platform will elevate operational efficiency by 25%.”. .” According to Gartner: “By 2022, CCaaS will be the preferred adoption model in 50% of contact centers with more than 750 agents, up from approximately 10% today.
Lumoa
JUNE 23, 2021
Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022.
Interactions
MARCH 28, 2019
In a recent report, Gartner stated that by 2025, customer service organizations that embed AI in their multichannel customer engagement platform will elevate operational efficiency by 25%. Embedding AI into customer service will reduce OPEX. This is what enterprises are looking for– efficiency while reducing operational costs.
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