article thumbnail

Cloud Contact Center Best Practices You Should Use In 2022

Playvox

The market is projected to be more than $832 billion by 2025, up from an estimated $371.4 In the last year, contact center teams that have embraced cloud-based solutions have learned some important lessons. Cloud contact center teams can quickly connect with clients on platforms such as WhatsApp and Facebook Messenger.

article thumbnail

3 Strategies You Need to Manage Thriving Remote Teams (+ Resources)

SharpenCX

And, about 36 million Americans will be fully remote by 2025. It’s easy as the manager to get stuck on the details. You’re tracking quality management and KPIs , providing in-line feedback , and managing your employees’ professional development. Invest in cloud software for your contact center.