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Top Reasons Cloud-based Is Better Than On-Premise For Contact Centers

Hodusoft

According to a report from Marketsandmarkets.com, “The worldwide cloud-based contact center market is estimated to increase at a CAGR of 25.8% billion by 2025 from USD 11.5 This shows how cloud contact center software is gaining in popularity every passing day. during the forecast period, reaching USD 36.1

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Infographic – AR in Customer Service

TechSee

AR is expected to grow into an $80 billion market by 2025, with Google forecasting that hundreds of millions of mobile devices will support AR capabilities in the coming years. AR has emerged as an innovative tool that allows enterprises an almost unlimited opportunity to interact with consumers on their mobile devices.

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Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value

Hodusoft

When it comes to manning the call center after the regular working hours, many BPO contact centers find it challenging to provide round-the-clock customer support to cater to diverse time zones and global clientele. Many financial institutions are using advanced technologies to deploy customer service chatbots.

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The Nightmare After Christmas: ‘Tis the Season for Augmented Reality for Retailers

TechSee

The technology is being adopted quickly, with Goldman Sachs predicting that AR will be an $80B market by 2025. By pointing your phone at the drone, an AR instruction manual overlaid on the screen image show you exactly what each button on the remote control does, and how the drone should be assembled and operated.

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Call center trends: the future of the call center in 2023

Dialer 360

Call center solutions are increasingly moving to the cloud. This allows call centers to benefit from lower infrastructure costs and greater flexibility. 95% of enterprises will reportedly be using cloud computing in 2025, which is not surprising. Move to the Cloud. Social Media Engagement.

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Augmented Reality Remote Assistance – The Complete Guide

TechSee

With Goldman Sachs predicting that AR will be an $80B market by 2025, the future seems promising for forward-thinking companies who implement AR remote assistance. Do your due diligence when checking for a relevant customer base, proven capabilities, and recent relevant success stories?.

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AI Customer Service: Today’s Most Transformative Technologies

TechSee

Physical biometric solutions analyze parts of the human body, such as a person’s face, iris or fingerprints, while behavioral biometric solutions analyze other characteristics, such as gait, voice, or interaction with a device. billion worldwide by 2025, with a CAGR of 22.9 Face and voice recognition.