article thumbnail

Top 5 Customer Service & CX Articles for Week of February 5, 2024

ShepHyken

Trillion in Sales Annually at Risk by Bruce Gil (Quartz) Bad customer experiences could cost organizations around the world $3.7 In short, if you provide bad service, be prepared to lose sales/money. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too.

article thumbnail

Blue Ocean Named as Finalist in 2024 StevieĀ® Awards for Sales & Customer Service

BlueOcean

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the ā€œContact Center Outsourcing Provider of the Yearā€ category in the 18 th annual Stevie Ā® Awards for Sales & Customer Service. This award affirms that we are succeeding in our pursuit of excellence.ā€

Sales 71
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Discover the 14 game-changing opportunities and risks awaiting you in 2024

Beyond Philosophy

For example, one statistic says by applying certain principles, organizations can expect 85 percent increase in sales growth and more than 25 percent in gross margins. The post Discover the 14 game-changing opportunities and risks awaiting you in 2024 appeared first on Beyond Philosophy. Will Colin be disappointed? Maybe, maybe not.

Sales 195
article thumbnail

2024 New Year Message from COO, Lon Baker

VirtualPBX

As we joyfully welcome the promising dawn of the 2024 New Year, we celebrate the remarkable strides VirtualPBX made in 2023, a year that witnessed our fastest growth yet! Our team expanded with the addition of passionate leaders in Product and Sales, while the integration of our Customer Service team fostered collaboration.

article thumbnail

Which Is The Better Customer Experience in 2024? AI or People?

Beyond Philosophy

For example, you might see customer service using it with chatbots and sales using it to manage inbound calls and various inbound requests. The post Which Is The Better Customer Experience in 2024? What I don’t see is an overall strategy for how to implement AI across the organization, which results in siloed attempts.

article thumbnail

Top 5 Customer Service & CX Articles for Week of February 12, 2024

ShepHyken

Wondering how your approach to customer experience leads to tangible outcomes like increased sales, customer retention, and referrals? My Comment: This article is from Social Media Examiner, which puts on the Social Media Marketing World conference in San Diego, CA (Feb 18-20, 2024).

article thumbnail

2024 Expectations: The forefront of the next generation of customer success

Totango

We polled our Customer Advisory Board (CAB) at the end of last year to gauge which way they saw the pendulum shifting for CS in 2024. In fact, 63% of CAB members said their top 2024 prediction was that businesses would put more strategic and bottom-line emphasis on expansion versus acquisition to drive revenue growth.