Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. All the while galvanizing internal collaboration across accounts and facilitating upsell/cross-sell opportunity and execution to grow our book of business.

Enterprise 108

Enterprise Customer centricity Benchmark Upselling 108

Inbenta

DECEMBER 14, 2021

AI chatbots act as a guide and let customers keep in control of their buyer journey. They can push promotions in a specific timeframe and recommend or upsell insurance plans by making suitable suggestions at exactly the right moment. Support diversification by recommending, cross-selling, or upselling appropriate products.

Chatbots 52

Chatbots Upselling Average Handle Time Analytics 52

Quiq

NOVEMBER 22, 2021

If a shopper has a simple question, they won’t have to wait for a response to a customer support ticket, which can possibly deter them from making a purchase altogether. Instead, focus on the most important functions first, such as a customer support chatbot.

Chatbots 52

Chatbots Sales Upselling Personalization 52

JivoChat

MARCH 15, 2021

Improves customer satisfaction. Businesses that have a strong omnichannel strategy have 89% higher customer satisfaction rates than those that don’t. Customers are more likely to stick to a company when they know what to expect from it, aka. Increases customer loyalty. Train agents to upsell and cross-sell.

Customer Service 52

Customer Service Multichannel CRM Upselling 52

SmartKarrot

SEPTEMBER 23, 2020

But naturally, these tools are not meant to enable you to execute the tasks related to customer success. Customer success has evolved from many other disciplines. It has the elements of sales and marketing, customer support as well as professional services among many others. by the year 2024.

Metrics 11

Metrics CRM Accountability Upselling 11

JivoChat

APRIL 13, 2021

While some fears of chatbots stealing jobs persist, the reality is that customers now prefer the convenience of support automation, and businesses are profiting in many ways. Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 What Is Customer Service Automation? billion in 2019.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40