7 Ways to Automate Customer Service (Without Sacrificing Quality)
APRIL 13, 2021
Automating customer service isn’t a fad. While some fears of chatbots stealing jobs persist, the reality is that customers now prefer the convenience of support automation, and businesses are profiting in many ways. Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 This growth is a direct result of an enhanced customer experience, as consumers can get instantaneous, round-the-clock assistance from businesses offering automated support.