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DMG Consulting Releases 2020 – 2021 Interaction Analytics Product and Market Report

DMG Consulting

DMG Consulting Releases 2020 – 2021 Interaction Analytics Product and Market Report. IA proves essential during COVID-19 for customer insights and employee oversight. What: Releases 2020 – 2021 Interaction Analytics Product and Market Report.

DMG Consulting Releases 2020 – 2021 Workforce Management Product and Market Report

DMG Consulting

Predictive analytics is already helping companies make better hiring decisions and reduce agent churn. DMG Consulting Releases 2020 – 2021 Workforce Management Product and Market Report. 4/8/2020. New-gen WFM takes staffing and service optimization to the next level.

DMG Consulting Releases 2019 Robotic Process Automation Product and Market Report

DMG Consulting

Organizations are using RPA in a hybrid staffing mode, where the technology works “side by side” or as a virtual “assistant” to humans by looking up information in a knowledge base, auto-completing forms with data obtained from internal or external sources, and much more. These automated capabilities are changing the responsibilities of employees and the dynamics of contact centers and back-office functions, for the better.