CSM Magazine

DECEMBER 9, 2021

Empirix launches Hammer Voice Explorer to complete its end-to-end portfolio and accelerate cloud contact center transformation. The n ew automated IVR discovery solution reduces test automation development time by 80%. According to Gartner, the Contact Center as a Service market is expected to reach $17.9

Cloud contact 52

Cloud contact Interactive Voice Response Contact Center Scripts 52

Hodusoft

JANUARY 3, 2024

Everything You Need to Know About Contact Center as a Service (CCaaS) The introduction of Contact Center as a Service (CCaaS) heralded the beginning of a new era. CCaaS is the acronym for Contact Center as a Service. That resulted in the innovation of cloud-based contact center software.

Contact Center 59

Contact Center Contact center software Interactive Voice Response Wait times 59

Cyara

JANUARY 19, 2024

According to a survey by Genesys , 54% of customers say resolving their issue on the first try is the most important service outcome, while 50% say getting a fast response is their top priority. In the world of customer service, you could argue that nothing matters more than efficiency.

Contact Center 76

Contact Center Surveys Customer Service Interactive Voice Response 76

JustCall

APRIL 23, 2024

Talkdesk : Impressive predictive dialer that is part of a feature-rich cloud contact center platform. Call transcripts and summaries : One of your high-value customers gave you extensive feedback on why your product or service fails to meet their needs. It also comes with neat productivity and messaging features.

call center software 52

call center software Sales CRM Analytics 52

JustCall

APRIL 9, 2024

> Webex by Cisco: A cloud-based calling solution with call center features. > > Genesys Cloud CX: A contact center platform with a flexible VoIP dialer and self-service provisioning. > These features allow you to analyze call recordings , identify potential coaching opportunities, and provide targeted feedback.

voip 40

voip Sales Scripts CRM 40

DMG Consulting

AUGUST 3, 2020

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2020 – 2021 Interaction Analytics Product and Market Report. It also explores the broader uses of interaction analytics throughout enterprises.

Consulting 62

Consulting Consulting Analytics Marketing 62

DMG Consulting

APRIL 15, 2020

Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. DMG’s 13 th annual report on the contact center workforce management (WFM) sector delivers a comprehensive analysis of the vendors, products, pricing and best practices for this IT sector.

Consulting 62

Consulting Consulting Marketing Management 62