Totango

JANUARY 22, 2024

We polled our Customer Advisory Board (CAB) at the end of last year to gauge which way they saw the pendulum shifting for CS in 2024. In fact, 63% of CAB members said their top 2024 prediction was that businesses would put more strategic and bottom-line emphasis on expansion versus acquisition to drive revenue growth.

Enterprise 94

Enterprise SaaS Engineering Technical Support 94

Outsource Consultants

JANUARY 3, 2024

At Outsource Consultants, we’re committed to providing informed insights, leveraging our experience with over 500 global BPO partners across various industries. Building on these reflections, we’re also ready to detail our 2024 predictions. While South Africa remains a key player, Kenya is poised to take the lead in 2024.

Call Center 67

Call Center outsourcing Morale Interactive Voice Response 67

DMG Consulting

AUGUST 3, 2020

DMG Consulting Releases 2020 – 2021 Interaction Analytics Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC.

Consulting 62

Consulting Consulting Analytics Marketing 62

DMG Consulting

APRIL 15, 2020

DMG Consulting Releases 2020 – 2021 Workforce Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC.

Consulting 62

Consulting Consulting Marketing Management 62

DMG Consulting

OCTOBER 17, 2019

DMG Consulting Releases 2019 Robotic Process Automation Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC.

Consulting 48

Consulting Consulting Marketing Gamification 48

Horizon CX

APRIL 1, 2024

Voice of the customer (VOC) program: The organization has a systematic process for collecting and analyzing customer feedback. There are several CX maturity models available, and many CX consultancies offer CX maturity assessments. This feedback can be used to identify areas for improvement and track your progress over time.

Journey mapping 52

Journey mapping Customer centricity Customer retention Feedback 52

CSM Magazine

MARCH 5, 2024

from 2024, fueled by several trends, including the use of smartphones. IT consulting services can help to clarify your project’s requirements and make some rough estimations on resources. Remote consultations: facilitate virtual consultations with doctors and specialists. trillion by 2030.

Healthcare 52

Healthcare Education Gamification Consulting 52