Direct Messaging in Salesforce – the Path to Seamless Business Communication
CSM Magazine
JANUARY 21, 2021
percent of all retail e-commerce is expected to be generated via m-commerce , and both Europe and the US are expected to be the major players in the m-commerce market before 2024. Integrating messaging with sales and service cloud. In the US, in 2021, 53.9 In turn, bots learn from the actions taken by human agents.
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