SmartAction

JUNE 27, 2023

Let’s address the common objections and show you how to overcome them with conversational AI and virtual agents. By deploying virtual agents, you can reduce the need for a large workforce to handle routine inquiries. Today’s virtual agents are far from the robotic voices of the past.

Contact Center 80

Contact Center Virtual Agent Agent burnout Self service 80

DMG Consulting

APRIL 15, 2020

DMG’s 13 th annual report on the contact center workforce management (WFM) sector delivers a comprehensive analysis of the vendors, products, pricing and best practices for this IT sector. For more information, visit www.dmgconsult.com. # # #.

Consulting 62

Consulting Consulting Marketing Management 62

3CLogic

FEBRUARY 7, 2024

So, how do you make sure your virtual agents are equipped to answer at least a majority of inquiries? AI-powered virtual assistants can efficiently and automatically handle simple and repetitive requests, improving your call-to-resolution time without the need for additional headcount.

Contact Center 59

Contact Center Cloud contact CRM Self service 59

DMG Consulting

MARCH 11, 2021

DMG’s 14 th annual report on the contact center workforce management (WFM) sector delivers a comprehensive analysis of the vendors, products, pricing and best practices for this IT sector. DMG expects the WFM market to grow by 10% in 2021, 11% in 2022 and 2023, and 12% in 2024 and 2025.

Consulting 59

Consulting Consulting Marketing Management 59