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10 Ways to Succeed With Omnichannel Customer Service in 2021

JivoChat

In this article, we’ll go over: What omnichannel customer service is. Omnichannel vs. multichannel customer service. The benefits of omnichannel customer service. Omnichannel service best practices. What is Omnichannel Customer Service? Improves customer satisfaction. Increases customer loyalty.

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7 Ways to Automate Customer Service (Without Sacrificing Quality)

JivoChat

While some fears of chatbots stealing jobs persist, the reality is that customers now prefer the convenience of support automation, and businesses are profiting in many ways. Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 What Is Customer Service Automation? billion in 2019.