ShepHyken

JANUARY 7, 2024

Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research. Here are my top five picks from last week.

Customer Service 163

Customer Service Contact Center Customer centricity Banking 163

LiveVox

FEBRUARY 1, 2023

The post Challenges for the Financial Services Industry in 2023 / 2024 (Banking, Retail & Global Outlook ) appeared first on LiveVox. Finding ways to exceed customer expectations and stay competitive presented as main challenges in the past year.

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LiveVox

OCTOBER 31, 2023

in 2024, securing investments of nearly $60 billion. Over the last decade we’ve watched fintech startups grow up before our eyes, evolving from disruptive outsiders to industry mainstays known for their ability to leverage technology to outperform and outpace legacy banking institutions. Fintech funding set a record in the U.S.

Banking 52

Banking Technology Contact Center 52

Uniphore

NOVEMBER 16, 2021

The challenges of the pandemic thrust banks that were struggling to remain relevant and their customers who were still digital holdouts into the same situation: learn how to shift banking activity from in person to online practically overnight. Today digital banking is the norm rather than the exception and there’s no going back.

Banking 52

Banking Average Handle Time Contact Center Wait times 52

Balto

NOVEMBER 18, 2022

Contact centers are no different. Whether executives view their contact center as a profit center or a cost sink ultimately determines how much investment, or divestment, happens there. A few interesting observations stand out: Three out of four respondents currently use AI in their contact centers.

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Contact Center Self service Metrics Surveys 98

CSM Magazine

DECEMBER 9, 2021

Empirix launches Hammer Voice Explorer to complete its end-to-end portfolio and accelerate cloud contact center transformation. According to Gartner, the Contact Center as a Service market is expected to reach $17.9 bn by 2024 – through a CAGR of 29%.

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Cloud contact Interactive Voice Response Contact Center Scripts 52

CSM Magazine

OCTOBER 7, 2021

Empirix , an Infovista company and leader in contact center testing and experience assurance, has announced a major expansion of its partner strategy that aims to transform the business to a 90%+ channel centric vendor within 5 years. billion by 2024 at Compound Annual Growth Rate (CAGR) of 29%.

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Contact Center Marketing Interactive Voice Response Strategic Value 52