Revation Systems

SEPTEMBER 1, 2017

Over the past 15 years, call centers have evolved from being perceived as simple channels that resolve customer concerns via phone to powerful sources of connectivity and service delivery for digitally transforming industries. However, not all contact centers are created (or run) alike. billion market globally.

Call Center 48

Call Center Contact Center Healthcare Banking 48

SmartAction

NOVEMBER 15, 2023

As we look towards 2024, the world of customer self-service is at a crossroads, with new challenges and opportunities on the horizon. The Evolution of Customer Self-Service Customer self-service has come a long way since the days of waiting on hold for assistance from traditional call centers.

Self service 97

Self service Virtual Agent Chatbots Analytics 97

Calltools

MAY 31, 2023

The 2024 elections cycle is almost here, and that means presidential, gubernatorial, state, and local office nominees are poised to start pressing those buttons — if they haven’t already — on the telephone. Even the most experienced phone bank callers have no experience with deep canvassing, so training should take center stage.

Scripts 52

Scripts Banking CRM Personalization 52

Netomi

APRIL 7, 2023

Holly O’Neill, Bank of America, Head of Consumer Client Services for Consumer & Small Business Holly’s twitter profile says it all: “All about getting it right for our clients.” Under her leadership, Bank of America has created a culture obsessed with client care. Drop me a line at emily@netomi.com.

Customer Service 52

Customer Service Airlines Customer centricity Banking 52

AWS Machine Learning

NOVEMBER 30, 2023

We expect our first Trainium2 instances to be available to customers in 2024. For example, an online banking application can be set up to avoid providing investment advice, and remove inappropriate content (such as hate speech and violence).

APIs 128

APIs Enterprise Best practices Technology 128