NGPX & CIO Summit Takeaways

Aspect

banking, travel, etc.). FiServ, Banking, Hospitality, Retail, etc.), The importance of staff engagement can’t be understated and Healthcare organizations need to pay close attention to the prediction that by 2024 US Healthcare will need a half million more nurses to care for the influx of patients coming into the healthcare system. Over the past few weeks, I’ve had the privilege of speaking at both NGPX in San Diego and the CIO Summit in Omaha.

The Human Factor: Why Call Centers Should be More than Just Phones

Revation Systems

Meanwhile, the Bureau of Labor Statistics expects customer service call-center employment to grow 39 percent from 2014 to 2024. In banking it’s known as customer engagement. Given today’s climate of security concerns and DDoS attacks, which increased by 28 percent in Q2 this year, encryption is also a major factor for 21st century contact center software, especially in sectors such as healthcare and banking.