NGPX & CIO Summit Takeaways

Aspect

banking, travel, etc.). FiServ, Banking, Hospitality, Retail, etc.), Over the past few weeks, I’ve had the privilege of speaking at both NGPX in San Diego and the CIO Summit in Omaha.

The Human Factor: Why Call Centers Should be More than Just Phones

Revation Systems

Meanwhile, the Bureau of Labor Statistics expects customer service call-center employment to grow 39 percent from 2014 to 2024. In banking it’s known as customer engagement.