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7 Ways to Automate Customer Service (Without Sacrificing Quality)


Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 We’ll also share some actionable strategies and best practices to help you decide how to implement customer service automation. Upsell or cross-sell customers on your offers. These types of replies are best applied to simple questions that have clearly defined answers. You can even build custom automated support solutions with an API.