Top 10 Auto Dialer Software in 2024 for Efficient Sales Teams

Auto dialers are a secret weapon for call centers and sales teams. They are tireless assistants handling manual dialing while your agents focus on closing sales or generating leads.

With auto dialers, your agents can effortlessly connect with live prospects, avoiding busy signals or voicemails. It minimizes the manual dialing nightmare for sales and lead generation teams.

To increase ROI, you might want to use the best auto dialer available. However, selecting the right auto dialer for your business can be difficult.

To help you find the right fit, let us look at 10 of the top auto dialer platforms. We will also dive into how they increase the efficiency and effectiveness of your sales and dialing processes.

Features you should look for in modern auto dialers

Here are four crucial features that modern auto dialers in 2024 should have to maximize the potential of your sales teams or agents:

• Predictive dialing: Basic auto dialers are better than manual dialing, but predictive dialing takes it further. It gives 5x results by optimizing connections (intelligent routing) and decreasing agent idle time.
  
• CRM integration: While you can upload lead data using .csv or .xls files, CRM integration should also be available. This decreases manual data entry and enables direct calling from your CRM through click-to-call features (as offered by platforms such as JustCall).
  
• International calling and localization: A local number helps you build trust with your prospects. Many of the best auto dialer software, such as RingCentral or JustCall, offer localization features and allow you to make international calls. This helps you expand your business and get clients overseas.
  
• Automation features and open API: An auto dialer offers open APIs so your developers can-
  – Build automation workflows for call logging,
  – Build workflows for notes logging
  – Help with reporting and analytics tasks (i.e., creating visualizations such as charts).

For example, with JustCall, you can automate the logging of calls into a Google Sheets spreadsheet (Google Sheets integration or through the public API). This would greatly decrease manual data entry work. You can also use the Zapier integration to connect to Excel Live (through Microsoft Office).

TL;DR: Quick look at the top 10 auto dialers

1. JustCall is an all-in-one auto dialing solution with predictive dialing, extensive integrations, and AI-driven features.
   
2. Nextiva is a business communications tool with auto dialing features for efficient outreach.
   
3. Talkdesk is a contact center platform with customizable auto dialing modes (preview, power, predictive).
   
4. Nice CXone is an enterprise contact center suite with robust auto dialer and campaign management tools.
   
5. RingCentral is a business communications platform offering auto dialing options for sales and support teams.
   
6. Kixie is a reliable sales engagement platform with a power dialer, auto dialing campaigns, and lead distribution.
   
7. CloudTalk is an auto dialer platform featuring click-to-call, power dialer, and call queuing for outbound campaigns.
   
8. Five9 is an intelligent contact center platform with a predictive dialer, skills-based routing, and blended dialing capabilities.
   
9. PhoneBurner is a sales acceleration platform with a power dialer, voicemail drop, and automated outreach workflows.
   
10. Genesys Cloud CX: Enterprise contact center platform with sophisticated dialing modes and customizable campaign strategies.

1. JustCall

JustCall’s Auto Dialer seamlessly automates tedious tasks, freeing up valuable time for sales and customer service teams. Your team can focus on building strong customer relationships and closing deals. This allows you to multiply your outbound calls by 10x.

JustCall offers features like voicemail drop, reputation management, and conversational intelligence features with JustCall AI. You also get useful features such as automated note summarization and AI-powered call scoring.

Top features

• Predictive dialing – It dials multiple calls simultaneously and connects them only to human-answered calls.
  
• Auto dialing – It dials numbers automatically from a pre-defined list of contacts in a campaign.
  
• Dynamic dialing – It adds new leads from your CRM in real time and then puts newer leads first in the calling sequence.
  
• JustCall offers 2-way CRM integration with 7+ CRMs, including Hubspot, Apollo.io, Salesforce, Pipedrive, ActiveCampaign, Salesloft, and Outreach.
  
• Open API for custom integrations and workflows.
  
• Sales and support automation tools like – Sales dialer, conversation intelligence, SMS campaigns, call routing, multi-level IVR, queue call back, etc.
  
• Easy AI integration with JustCall AI and conversation intelligence features (Example: real-time AI agent assist that offers on-screen scripts).
  
• Localization features and international calling.
  
• Reporting and analytics tools.
  
• Omnichannel connectivity with calls, SMS, and WhatsApp.
  
• JustCall ensures compliance with 10DLC regulations.

JustCall’s Auto Dialer: Pros and cons

Pros:

• JustCall reduces agent idle time with predictive dialing.
• It provides on-screen scripts for clear and consistent messaging.
• You can turn busy signals into conversion opportunities with pre-recorded voicemails.
• JustCall offers dedicated lines to minimize call wait times and abandonment.
• It streamlines contact and agent management through CRM integration and dedicated lines.
• It enables AI-powered call analysis and data-driven insights for improvement.
• It offers detailed call analytics and shareable reports for tracking progress.

Cons:

• Some advanced features (such as AI-driven ones) come with higher-tiered plans.
• In a few rare instances, users may be restricted from dialing certain numbers.
• Users need the help of support staff to adjust certain features like text message notifications.

Pricing

JustCall without AI

• Essentials – $19 per month/per user
• Team – $29 per month/per user
• Pro – $49 per month/per user
• Business – On Request

JustCall with AI

• Team plus – $49 per month/per user
• Pro plus – $89 per month/per user
• Business – On Request

Why you should choose JustCall

JustCall isn’t just an auto dialer; it’s a comprehensive suite designed to help your sales, support, and success teams achieve their goals. It is the best auto dialer for SMBs as it adapts to your growing needs, allowing you to scale your operations seamlessly.

Here are some reasons you should choose JustCall:

Sales

• Maximize call volume and connect with more leads.
• Close more deals with an auto dialer that eliminates idle time.
• Personalize interactions with on-screen scripts.
• Never miss a hot lead with dedicated calling lines.
• Analyze performance and make data-driven decisions using call recordings and analytics.

Support

• Resolve customer issues faster with automated call routing.
• Ensure team availability with dedicated lines.
• Provide exceptional service with on-screen scripts and call tagging.
• Monitor live calls and offer real-time guidance.

Overall efficiency

• Simplify CRM integration with one-click data syncing.
• Reduce administrative tasks with auto dialing features.
• Improve agent focus with customizable cool-off periods.

Discover why many SMBs are embracing cloud-based phone systems like JustCall. In this insightful blog, we explore the key advantages that make cloud telephony solutions a popular choice for SMBs seeking flexibility, scalability, and cost-effectiveness.

2. Nextiva

Nextiva streamlines communication and personalizes customer interactions throughout their journey with your business. They do this via their AI-powered platform that integrates all your conversation channels. It allows you to build stronger relationships with your customers across sales and support at scale.

Top features

• Click-to-call dialing for streamlined outreach.
• Power dialer for high-volume calling campaigns.
• Local presence dialing to improve connection rates.

Pricing

• Essential – $18.95 per month/per user
• Professional – $22.95 per month/per user
• Enterprise – $32.95 per month/per user

Nextiva auto dialer: Pros and cons

Pros

• Easy user management, wherein admins can add new users or even update existing user information.
• Easy to configure and add new devices that further help with collaboration across teams.

Cons

• The Nextiva phone app is not very user-friendly.
• There are call-dropping issues, and often, users have to log out and log in to connect with customers.

3. Talkdesk

Integrated directly within Salesforce, Talkdesk Dialer equips teams with powerful, and preview dialing options. It is one of the best auto dialers in the market. It helps to optimize your calling workflow by balancing efficiency with call quality and a personalized experience. This process is ideal for high-value contacts and regulated markets.

Top features

• Preview, progressive, and predictive dialing modes.
• Real-time campaign monitoring and analytics.
• Customizable dialing scripts and dispositions.

Pricing

• CX Cloud Essentials – $85 per month/per user
• CX Cloud Elevate – $115 per month/per user
• CX Cloud Elite -$145 per month/per user

Talkdesk Auto Dialer: Pros and Cons

Pros

• Talkdesk is very intuitive and easy to use and provides the user a very detailed view of how the business is running.
• Features like Virtual Agent, Voice Biometrics, and Agent Assist increase call efficiency.

Cons

• Talkdesk’s customer services is slow to resolve issues.

4. NICE CXone

NICE CXone Personal Connection helps businesses reach more customers, generate more revenue, and reduce abandoned calls. This patented dialer uses a unique blend of digital and voice channels to connect with customers. As a result, it allows you to balance cost-efficiency with service quality while ensuring you comply with all relevant regulations.

Top features

• Sophisticated dialing algorithms for optimized campaigns.
• Advanced compliance features for TCPA and other regulations.
• Omnichannel blending for calls, email, and other interactions.

Pricing

• Voice agent – $94 per month/per user
• Omnichannel agent – $110 per month/per user
• Essential suite – $135 per month/per user
• Core suite – $169 per month/per user
• Complete suite – $209 per month/per user

NICE CXone auto dialer: Pros and cons

Pros

• Businesses can easily set it up with custom dashboards.
• It offers easy data backup and restoration features.
• The platform provides knowledge management and IVR features to improve workflow and efficiency.

Cons

• Nice CXone has inconsistent ACW (After Call Work) time tracking. This can lead to inaccurate reporting and workflow disruptions.

5. RingCentral

RingCentral simplifies customer connections by offering voice calls, chat, messaging, and more – all in one convenient cloud-based platform. They understand that people prefer to connect on their terms. This flexibility makes it easy for you to meet them where they are.

Additionally, RingCentral empowers your sales team with four auto dialers, including progressive, predictive, preview, and manual options. The result – you optimize call volume and boost efficiency.

Top features

• Integrated auto dialer within their communications platform.
• List-based dialing and lead management.
• Call recording and analytics for sales enablement.

Pricing

• Core – $20 per month/per user
• Advanced – $25 per month/per user
• Ultra – $35 per month/per user

RingCentral auto dialer: Pros and cons

Pros

• It offers intuitive cross-platform features across mobile apps, desktop apps, and online portals.
• It has an amazing user-friendly interface and smooth integration capabilities.

Cons

• The renewal process is complex and delayed and can lead to overcharging.

6. Kixie

Kixie helps sales teams close more deals with one-click calling and texting directly from their CRM or any website. It automatically records interactions and integrates seamlessly with popular platforms like HubSpot, Salesforce, and more.

Top features

• Power dialer with customizable cadence and sequencing.
• Automatic voicemail drop capabilities.
• Integrated CRM for seamless lead management.

Pricing

• Request quotation

Kixie auto dialer: Pros and cons

Pros

• Kixie offers a connection boost feature that increases call pick-up rates.
• You can easily initiate calls or send texts directly from your CRM or any webpage on Google Chrome with just one click.

Cons

• Kixie has frequent call drops, impacting communication and productivity.
• The system cannot delete terminated employees, causing clutter and potential security risks.
• Users experience frequent system outages, disrupting operations and causing frustration among teams.

7. CloudTalk

CloudTalk is a business phone system that boosts efficiency for sales and customer service teams. It automates tasks, provides valuable insights to managers, and integrates with popular CRMs and helpdesks. This lets you personalize the customer experience and improve your overall calling performance.

Top features

• Power dialer for efficient outbound campaigns.
• Click-to-call for quick dialing from within the platform.
• Call recording and analytics for performance tracking.

Pricing

• Starter – $25 per month/per user
• Essential – $30 per month/per user
• Expert – $50 per month/per user
• Custom – Request quotation

CloudTalk auto dialer: Pros and cons

Pros

• Cloudtalk has an intuitive interface with accurate call queueing features.
• It offers cross-device availability across any device with access to the internet – tablets, smartphones, and computers.

Cons

• Its connectivity issues often compromise call quality. This leads to frustrating communication experiences for users.
• Consistent issues include dropped calls, missed calls, and inconsistent ringing.

8. Five9

Whether your calls involve sales outreach or customer service, Five9 works with you to craft the perfect dialing strategy just for you. They offer various dialing options, including features that follow specific regulations, to ensure your calls comply and meet your business needs.

Top features

• Predictive dialer with advanced pacing algorithms.
• Skills-based routing to connect with the right agents.
• Blended dialing across inbound and outbound channels.

Pricing

• Core – $175 per month/per user
• Premium – $235 per month/per user
• Optimum – $290 per month/per user
• Ultimate – $325 per month/per user

Five9 auto dialer: Pros and cons

Pros

• Provides omnichannel services that can be customized as per requirements.
• The online documentation is comprehensive and easy to follow while setting up systems.
• Real-time on-call transcriptions help save agent time.

Cons

• It does not offer smooth track call recordings, making creating reports for future use challenging.

9. PhoneBurner

PhoneBurner is a cloud-based auto dialer designed to boost your sales team. It helps them connect with more leads faster by automating repetitive tasks and getting them straight to live conversations. This boosts engagement, callbacks, and conversions, all without any per-minute fees.

Top features

• Power dialer designed for high-volume sales outreach.
• One-click voicemail drops to streamline workflow.
• Lead distribution and management tools.

Pricing

• Standard – $127 per month/per user
• Professional – $152 per month/per user
• Premium – $169 per month/per user

PhoneBurner auto dialer: Pros and cons

Pros

• Phoneburner efficiently contacts leads efficiently via multiple channels like calls, email, or SMS.
• It offers accurate reporting features and seamless CRM integrations.

Cons

• The calls can break up due to connectivity issues.

10. Genesys Cloud CX

The Genesys Cloud Dialer is one of the best auto dialer software. It is designed to seamlessly integrate with your existing contact center setup, whether cloud-based or hybrid. It allows you to streamline operations by automating contact management and triggering outbound calls directly from your business applications.

Additionally, you can extend the capacity of on-premise systems by using the Genesys Cloud Dialer for outbound IVR messages. With Genesys, this can be done while retaining your existing call routing and screen pop functions.

Top features

• Multiple dialing modes (preview, progressive, predictive).
• Highly customizable campaign strategies and workflows.
• Real-time analytics and optimization capabilities.

Pricing

• Genesys Cloud 1 – $75 per month/per user
• Genesys Cloud 2 – $115 per month/per user
• Genesys Cloud 3 – $155 per month/per user

Genesys Cloud CX auto dialer: Pros and cons

Pros

• It offers detailed call queue insights that help manage effectively during call monitoring.
• It helps users with comprehensive documentation, and a developer forum.

Cons

Reporting features, especially when represented on the dashboard, are limited.

Choose JustCall’s Auto Dialer to enhance your business processes

JustCall offers you all the essential auto dialing features you need and more at very desirable prices. It offers exclusive features like making calls on the go with native mobile apps or integrating important business tools.

JustCall is also highly scalable, with plans that cater to all kinds of organizational needs and structures (such as sizes, i.e., small, medium, or large corporations).

Experience how JustCall can enhance your business with a free trial today.