Remove 2024 Remove Agent burnout Remove Chatbots Remove Surveys
article thumbnail

2024 Predictions for Call Center Outsourcing

Outsource Consultants

Building on these reflections, we’re also ready to detail our 2024 predictions. Let’s grade our 2023 predictions before unveiling our anticipated trends for the BPO industry in 2024. Outcome: Spot On Agent burnout was rampant in call centers throughout 2023 , with 32% of centers not actively monitoring for it.

article thumbnail

5 Pillars of Success for the Modern Contact Center

Aria Solutions

Two-thirds of businesses surveyed report that they compete mainly on customer experience. The global call center market is predicted to grow to $481 billion by 2024 , propelled by the need for businesses to deliver customer-focused services. Some common self-service options include: Chatbots. We also know that tech changes fast.