7 Ways to Automate Customer Service (Without Sacrificing Quality)


Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 Lower cart abandonment rates. Boost on-page time and reduce bounce rate. Upsell or cross-sell customers on your offers. You can also automate more advanced transactional emails, like cart-abandonment discount offers, or updates on support inquiries. Automating customer service isn’t a fad.