2024 Abandon rate Self service Surveys 
JivoChat
MAY 13, 2021
e-commerce food sales were expected to total around $24 billion in 2020 and rise to over $38 billion in 2023, giving the industry a compound annual growth rate (CAGR) of 17.3%. by the end of 2024. It’s becoming increasingly beneficial to support customers with intelligent self-service and automated customer contact systems.
JivoChat
APRIL 13, 2021
Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 A HubSpot report revealed that 90% of buyers consider instantaneous replies important or very important when they have a customer service request. The desire for instant or near-instant customer service is on the rise and not going away soon.
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