2024 Abandon rate Sales Self service 
JivoChat
MAY 13, 2021
Online stores with a social media presence have an average of 32% more sales than those without. Before COVID, online grocery sales were growing and becoming an important part of the retail industry’s future. by the end of 2024. with sales of over $5 billion in 2020. The industry is growing 23% year-over-year.
JivoChat
APRIL 13, 2021
Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 A HubSpot report revealed that 90% of buyers consider instantaneous replies important or very important when they have a customer service request. The desire for instant or near-instant customer service is on the rise and not going away soon.
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