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E-commerce Statistics You Should Know in 2021

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Online stores with a social media presence have an average of 32% more sales than those without. Before COVID, online grocery sales were growing and becoming an important part of the retail industry’s future. by the end of 2024. with sales of over $5 billion in 2020. The industry is growing 23% year-over-year.

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7 Ways to Automate Customer Service (Without Sacrificing Quality)

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Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 Lower cart abandonment rates. Boost on-page time and reduce bounce rate. An Intercom survey found that 26% of all interactions that ended in a sale started with chatbots. billion in 2019. Collect survey data.