7 Ways to Automate Customer Service (Without Sacrificing Quality)


Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 We’ll also share some actionable strategies and best practices to help you decide how to implement customer service automation. Lower cart abandonment rates. Boost on-page time and reduce bounce rate. These types of replies are best applied to simple questions that have clearly defined answers. Best Practices for Automating Customer Service.