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E-commerce Statistics You Should Know in 2021


Online stores with a social media presence have an average of 32% more sales than those without. Before COVID, online grocery sales were growing and becoming an important part of the retail industry’s future. by the end of 2024. with sales of over $5 billion in 2020.

7 Ways to Automate Customer Service (Without Sacrificing Quality)


Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 Lower cart abandonment rates. Boost on-page time and reduce bounce rate. You can also create variations to account for different nuances in customers’ questions. An Intercom survey found that 26% of all interactions that ended in a sale started with chatbots. Across the board, chatbots were credited with a 67% increase in sales.