Remove 2024 Remove Abandon rate Remove Accountability Remove Chatbots
article thumbnail

E-commerce Statistics You Should Know in 2021

JivoChat

e-commerce food sales were expected to total around $24 billion in 2020 and rise to over $38 billion in 2023, giving the industry a compound annual growth rate (CAGR) of 17.3%. by the end of 2024. 33% of global customers say chatbot interactions are “very effective” in dealing with customer service issues. Key takeaways.

Banking 52
article thumbnail

7 Ways to Automate Customer Service (Without Sacrificing Quality)

JivoChat

While some fears of chatbots stealing jobs persist, the reality is that customers now prefer the convenience of support automation, and businesses are profiting in many ways. Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 Lower cart abandonment rates. Configure a chatbot.