Product Comparison

JustCall vs Aircall: A Comprehensive Comparison

Customer experience is more important than ever before for companies to gain an edge in today’s highly competitive business landscape. However, owing to the factors below, delivering a superior degree of customer experience has indeed become challenging for some companies owing to the following factors:

  • Increasing call volumes
  • Dearth of talent
  • Increase in customer expectations
  • Deadline pressure

In such a scenario, selecting the right customer support software assumes great importance. This is why we have created a comprehensive guide in the sections below, which details the comparison of two such software, namely, JustCall and Aircall, which is counted among Justcall alternatives with respect to all the necessary parameters.

JustCall vs Aircall Comparison

1. User Interface Comparison

For starters, let us get a first-hand experience of the user interface of both these software solutions. JustCall: At a Glance justcall-dashboard

Aircall: At a Glance aircall-dashboard

Source: Aircall

While both JustCall and Aircall have user-friendly UI,  JustCall’s UI is more interactive and less clunky, as can be seen from the image above.

2. JustCall vs Aircall Pricing Comparison

Comparing Business Communication Features 

JustCall Pricing Plans Aircall Pricing Plans
Essentials Plan:

  • $29/ user per month, billed monthly
  • $19/user per month, if billed annually
Essentials Plan: 

  • $40/user per month, billed monthly
  • $30/user per month, if billed annually

3-user minimum

Features Offered: 

  • Local Number
  • Unlimited Inbound Minutes (toll-free excluded)
  • Multiple CRM & Helpdesk tool integrations
  • Click-to-Dial
  • Call Tracking & Recording
  • Call Forwarding
  • Call Notes & Ratings
  • SMS & MMS Inbox
  • Live Call Monitoring
  • Sales & Predictive Dialers
  • Call & Voicemail Transcriptions (Add On)
  • Queue Call Back
  • SMS Automation & Triggers
  • Bulk SMS Campaigns
Features Offered:

  • Unlimited inbound calls (toll-free excluded)
  • Multiple Integrations and API access
  • Call recording
  • IVR
  • Voicemail
  • Click-to-Dial
  • Phone support
  • Send and receive SMS
  • Salesforce integration
  • Advanced analytics
  • Live call monitoring and reporting
  • Call tagging & dispositioning
  • Advanced support features
  • Queue call back
  • Advanced sales features
  • Power Dialer
  • Dedicated account manager
Pro Plan: $49/userPer month; billed annually Professional Plan: $50 user/month Billed annually; 3 user-minimum
View detailed pricing View detailed pricing

The takeaway: All in all, with JustCall, pricing starts from $19/user/month and you get almost all the major features (except call monitoring), unlimited integrations, unbelievable customer support, and hands-on training, along with unlimited text messages.

Comparing AI Capabilities

Features JustCall iQ Aircall
Call Transcription
Snippet sharing
Coaching comments
Call summary
AI scoring
Manual scoring
Call Analytics
Custom moments
Tags
Script compliance
Agent Assist
SMS AI – Tone anlaysis
SMS AI – Rephrasing

JustCall comes with a range of AI capabilities for SMS and voice communications as part of the JustCall iQ plans- you would not find many AI features in any of the plans that Aircall offers. 

Find out all about the new JustCall iQ pricing plans with AI capabilities.

3. JustCall vs Aircall Customer Reviews Comparison

The product score mentioned here is a culmination of real-time data from verified user reviews. This section will enable you to make the most optimal choice based on your personalized business requirements. Here’s a quick comparison chart for JustCall vs Aircall in terms of feature reviews by customers: justcall-vs-aircall

Source: G2

JustCall: User Reviews at a Glance

  • Boasts of 238 reviews 
  • Its primary market segment is Small-Business with 73.5% of reviews belonging to the said segment

justcall-product-review

justcall-g2-review justcall-review

Source: G2

Clearly, the JustCall reviews show that it has won over customers across segments and industries with its suite of features and offerings.

Aircall: User reviews at a glance

  • Boasts of 578 reviews
  • Its primary market segment is Small-Business with 59.2% of reviews belonging to the said segment

aircall-product-review aircall-g2-review

Source: G2

4. Key Features of JustCall and AirCall (A Detailed Look)

JustCall Features Overview Aircall Features Overview
Omnichannel support: Round-the-clock support via phone calls, SMS, IVR, and call routing Omnichannel support: Offers voice and email channels for contact center support
Agent performance & coaching: Monitor and train agents with a live call-tracking architecture. Native conversation intelligence platform and call analytics to ramp up agent performance Agent performance & coaching: Call monitoring and performance evaluation. No native conversation intelligence features
Customization is available with customized working hours, phone numbers, outbound caller IDs, call greetings, and more Customization is available for a few features
Real-time call transcriptions and prompts to help agents navigate calls effectively. Capture sentiment analysis and moment-by-moment analysis of calls No native conversation AI features
Deployment Available on Windows, Macintosh desktop platforms, Android, and IOS mobile platforms Deployment Available on Windows, Macintosh desktop platforms, IOS, and Android mobile platforms
Customer support Provides a wider array of support such as phone, email, live support, tickets, and training Customer support Offers phone, email, and training as support to customers
Language supported English Language supported English
Typical customers Startups and SMEs Typical customers Freelancers, startups, SMEs, and enterprises
Useful features: 

  • Contact Management
  • Call Recording
  • Call Center Management
  • Call Monitoring
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer, Telemarketing Management, Voice, etc.
Useful features

  • Call Routing
  • Call Recording
  • Call Management
  • Blended Call Center
  • Call Logging,
  • Virtual Call Center,
  • Call Reporting, etc.

5. What Are the Pain Points in Call Management and Customer Support, and How Can JustCall and AirCall Address Them?

Common Pain points

Some of the common pain points related to call management and customer support are:

  • Managing high call volumes which lead to long wait times, dropped calls, and frustrated customers
  • Call routing issues with businesses that have multiple phone numbers or locations
  • Poor attitude of customer service staff
  • Limited visibility into call metrics and data, making it difficult to monitor performance and identify areas of improvement
  • Inefficient call handling, which leads to inconsistent customer experience
  • Lack of integration with CRM and Helpdesk software leading to unhappy employees and customers
  • Difficulty in scaling up across regions or countries

How Can JustCall and Aircall Address Pain Points?

The customer support and call management pain points can impact the following aspects of your business:

  • Customer satisfaction
  • Employee productivity
  • Business performance

This is where JustCall and Aircall come in, as they can address these issues with the help of the following features:

  • IVR system-based routing of calls to the right team based on the caller’s selection
  • Reminders of missed incoming calls for follow-up by the support teams to ensure potential customers are not lost
  • Productivity-enhancing features such as:
  1. A call script display
  2. Customer tagging
  3. Notes
  4. Voicemail for unanswered calls to ensure higher service quality to customers
  • AI-powered assessment of all sales and service calls, to identify best performers, and personnel requiring training on identified KPIs
  • Automated bulk sms dispatch to ensure comprehensive communication and prevent issues from arising at all
  • Service bots for 24×7 self-help to:
  1. Decrease the load on call centers
  2. Enable self-service for customers
  3. Ensure customer satisfaction
  • Integration with all important CRM and Helpdesk software for:
  1. Seamless operations
  2. Higher productivity
  3. Higher customer service levels
  • Features such as the ones below to enable scaling up across regions and countries:
  1. The ease of adding users
  2. Virtual numbers
  3. Local numbers in multiple countries
  4. Call flows
  • Conversational intelligence solutions that leverage artificial intelligence to analyze calls in real-time and offer situational prompts to reps for higher service levels

Some specific examples and  Use Cases

  • JustCall helped CrowdStreet, a leading real estate investing platform, to cut customer response times from a couple of days to under a day with the help of key features such as:
  1. Local calling
  2. Call recording
  3. Team monitoring
  4. Analytics
  5. HubSpot integration
  • EZ-BDC, an international business development center for car dealerships across Canada, uses JustCall for generating a 70% response rate on ad campaigns. It utilizes important features such as:
  1. Active Campaign integration
  2. Automated texting
  3. Call recording
  • Front Door Fashion, a personalized styling service for women across the US, uses JustCall for automating communication and keeping customers updated, without compromising personalization. Some of the key features which have helped it double orders from marketing sources include:
  1. Automated sms messages
  2. Business phone system
  3. Zapier integration
  • Game-U is an after-school e-learning program that schedules 1200 sessions every week while keeping parents updated about their child’s progress. It uses the following JustCall features to increase its operational turnaround time:
  1. CRM integration
  2. Company-wide phone numbers
  3. Call routing
  4. Integration with email
  • Aureus Academy, a Singapore-based music school, used AirCall when they needed a seamless communication system for supporting their growing clientele using cloud-based softphones
  • Carpet Court, a leading retail floor specialist in Australia, uses AirCall for streamlining customer support and operations, primarily using features like:
  1. Salesforce integration
  2. IVR
  • Balance, a remote reception service for chiropractors, used AirCall for enabling tagging of calls for better visibility into rearranged or canceled calls, and call outcomes. Their sales support could tag and make notes on the call using Power Dialer while also automating selected calls

6. Which Software is Best for Your Business?

There are several important factors to consider when choosing between JustCall and Aircall:

  • Features

Both JustCall and Aircall have some unique features, apart from those they have in common. Businesses select either application based on the features they need for their daily operations. For instance, If your business needs an “Automated attendant” to field calls and information when your employees are unavailable, JustCall becomes an automatic choice, and so on.

  • Local Numbers Across Countries

Businesses that work remotely to service clients across countries need to make frequent international calls. This is why having a local number in these markets is important. JustCall provides local numbers across nearly 60 countries and is popularly used by businesses with a plethora of international clients.

  • Integrations With Specific Business Systems and Applications

Businesses need easy integration of their CRM and Helpdesk systems with the calling software. For instance, if a business needs easy ActiveCampaign integration for managing their sales campaign with training, then JustCall will be the right option for them.

  • Language Support

Language support for a language is an important factor in doing business in certain countries. For instance, if a business needs support in Spanish for a specific country, Aircall, which provides Spanish language support, will be the right option.

  • Company Size

Company size is an important factor as business needs will need different tools depending on the size. While reviewers felt both Just Call and Aircall were more suited for the small and medium business segments,  JustCall was found to meet the needs of their business in a relatively better manner as compared to Aircall.

  • Price

Price is an important consideration, especially with small and medium-sized businesses. As JustCall offers up to 25% savings over Aircall, it clearly scores across all plans and payment modes.

7. Highlights of JustCall and Aircall

Highlights of JustCall:

  • JustCall is a SaaS VoIP application, which is typically used by the following industries:
  1. Marketing and Advertising (9.7%)
  2. Computer Software (9.3%)
  3. Real Estate (8.4%)
  4. Education Management (6.6%)
  5. Information Technology and Services (6.2%)\
  6. Others (59.7%
  • The enterprise is known for going the extra mile and is more than willing to listen to client needs and do everything possible to implement their feature requests
  • You can integrate JustCall’s cloud phone system with your preferred CRMs and Helpdesks at the click of a button, and make, receive, and log calls directly from your CRM/Helpdesk
  • You can book a demo call with an in-house expert prior to signing up
  • You can also book as many demos and onboarding sessions as possible, the team is happy to assist throughout the entire setup
  • Minimal hardware is required, which means when you choose a cloud telephony system, you do not need to install any hardware, such as phone lines, etc. in your office space
  • The JustCall app can be downloaded on your laptop, tablet, or phone, and your account can also be accessed on the Web via your browser, meaning you can access it on the go

Highlights of Aircall

  • Aircall doubles up as a modern phone solution for your Sales and Support teams. It is a cloud-based phone system that allows organizations to get phone numbers all over the world (40 countries worldwide)
  • With Aircall, you need to have a team of a minimum of three members to get your account created
  • It is widely used by the following industries:
  1. Computer Software (11.9%)
  2. Information Technology and Services (9.2%)
  3. Internet (5.2%)
  4. Consumer Services (5.0%)
  5. Financial Services (4.7%)
  6. Others (64%)
  • It seamlessly integrates with your CRM and/or Helpdesk software
  • Salesforce integration is the most important feature of Aircall, which helps boost your agents’ productivity
  • It helps scale your business and integrate the power of voice with all your critical business software

Conclusion: Take a Better Decision

The above in-depth comparison has thus confirmed that JustCall is a clear winner when compared to Aircall. This is because independent reviewers have always rated JustCall higher, and have given it a 100% overall user satisfaction rating, as compared to 90% for Aircall. JustCall is also an award-winning software, having recently won the ‘Most Popular Software, Winter 2022’ award in the Call Center Software category. most-popular-software

Source: Software Suggest

So if you are thinking of a cloud-based phone software to transform your business, why not opt for JustCall? 

FAQs

Which  Is Better for Call Quality: JustCall or AirCall?

JustCall vs Aircall reviews indicate that JustCall has a better phone call quality, with a rating of 9.3 against 8.7 for Aircall. Justcall is also the clear leader in desk-to-desk calls, while AirCall has an edge in conference calls with an 8.4 rating over JustCall’s 8.2.

How Does the Pricing of JustCall Compare to That Of Aircall?

Essentials Plan:

  • $19/ user per month, when billed monthly
  • $29/user per month, when billed annually

Essentials Plan:

  • $40/user per month, when billed monthly
  • $30/user per month, when billed annually
  • Requires a minimum of 3-users
  JustCall AirCall
Essentials Plan- annual billing $19 $40
Essentials Plan- monthly billing $29 $30
Pro Plan- annual billing $49
Pro Plan- monthly billing $69

Note: All plans are user-specific plans. JustCall has lower pricing across all plans and billing cycles and hence provides more value for money. Besides, it does not have a minimum requirement of 3 users like AirCall, which allows businesses to operate in a flexible manner.

How  Does the Feature Set Of JustCall Compare to That of AirCall?

While AirCall offers 45+ out-of-the-box features, JustCall offers 60+ features, as shown below, which makes it makes it one of the best alternatives to AirCall:

  • Phone extensions
  • Call routing
  • IVR
  • Auto-dialers, etc.
Which Is Better for International Calls: JustCall or AirCall?

JustCall allows you to make and receive calls using local phone numbers in 60 countries, hence it is ideal for remote businesses that need to make international calls to serve their global clients.

What Customer Support Options Are Available With JustCall and AirCall?

Aircall provides customer support through:

  • Email
  • Phone
  • Live support

JustCall provides customer support through:

  • Email
  • Phone
  • Live support
  • Individual Attention
How do JustCall and AirCall Integrate with Other Tools?

JustCall has more than 50 integrations with the most popular CRM & Helpdesk tools like:

  • SalesForce
  • HubSpot
  • Zapier
  • Pipedrive
  • Copper
  • Zoho CRM, etc.

Aircall has more than 100 integrations, 22 of which have to do with CRM tools.

What Are the Pros and Cons of Using JustCall vs AirCall?

Setup and Usage JustCall was found to be easier to set up and use. Ongoing Product Support JustCall was preferred over AirCall when comparing the quality of ongoing product support, Feature Updates and Roadmaps Reviewers preferred AirCall. However, on the whole, reviewers felt that it was JustCall that met the needs of business better by offering more value than AirCall, which is why they preferred doing business with JustCall.

Deepan heads Demand Gen at SaaS Labs. A data-driven marketer, Deepan is extremely passionate about enabling early stage SaaS companies & accelerating their growth

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