2023 Gamification Interactive Voice Response Wait times 
Spearline
DECEMBER 19, 2022
So now is a good time to think about the technologies that are going to be table stakes for 2023 and focus on the contact center trends that matter. Conversational AI Modern conversational AI applications are a far cry from the simple, if somewhat clunky, chatbots and Interactive Voice Response (IVR) systems of the past.
Fonolo
DECEMBER 13, 2022
Average handle time (AHT): If an agent’s AHT is ten minutes at the start, you could develop a goal to lower it to three minutes, for example. . Customer satisfaction score: Conduct customer surveys through Fonolo’s interactive voice response (IVR) to discover customer satisfaction scores.
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