Our Contact Center Megatrend Predictions for 2023
DECEMBER 19, 2022
So now is a good time to think about the technologies that are going to be table stakes for 2023 and focus on the contact center trends that matter. Conversational AI Modern conversational AI applications are a far cry from the simple, if somewhat clunky, chatbots and Interactive Voice Response (IVR) systems of the past.
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