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Top 5 Customer Service & CX Articles for Week of October 23, 2023

ShepHyken

There is now broad recognition that people are not as engaged through their intellect as they are engaged through their emotions. Creative experiences that foster deeper connections, address customersemotions and needs, and highlight the uniqueness of the brand are essential to the future of customer loyalty.

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6 Ways to Uplevel Your Contact Center in 2023

CSM Magazine

Now is a good time to pause and reflect on support center activity and trends by refining what we have learned and building on experiences to make agents, processes, and operations the best they can be in 2023. As we head into 2023, employee-employer relationships may require refining and rebuilding.

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The Evolution of Conversational AI in the Contact Center Industry

Taylor Reach Group

From checking bank balances in the 1980s to engaging in lucid conversations with AI chatbots in 2023, the core objective remains consistent: enhancing self-service capabilities. It signifies the industry’s continuous efforts to offload tasks that were traditionally handled by human agents to machines.

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How Telecom Can Set Themselves Up to Fail at CX at 5G Speeds

Beyond Philosophy

Experts estimate in five years there will be over a billion (with a b) 5G device users by 2023. When you design a Customer Experience, you want to ensure that you do what you say you will. Otherwise, your brand promise builds up customer expectations and leaves the customer feeling disappointed when they aren’t met.

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Top 10 Call Center Trends To Follow For 2023

NobelBiz

Call centers have developed dramatically over the past few years and will continue to do so in 2023. While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses.

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Top 10 Call Center Trends To Follow For 2023

NobelBiz

Call centers have developed dramatically over the past few years and will continue to do so in 2023. While most classic contact center technologies will continue to be utilized, most will be replaced by chatbots, cloud technologies, AI, and remote work, enabling businesses to enhance the customer experience and save expenses.

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Why Customer Journey Analytics Software is Important in 2023

JustCall

Customer Journey Analytics vs. Other Approaches: A Comparison Measuring customer experience is no joke. In fact, quantifying your customersemotions and actions can be near-impossible with the right tools at your disposal. The post Why Customer Journey Analytics Software is Important in 2023 appeared first on.