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Contact Center Pipeline Magazine: Inside Our January 2023 Issue

Contact Center Pipeline

Welcome to 2023! Our editor, advisory board and authors have done an amazing job of sharing with us their insights into the road ahead in 2023. As Sandrine says, “What we’re seeing already – and will see more of in 2023 – are no longer reactive operational changes but tailor-made, organized approaches that champion total […].

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Top Contact Center Industry Trends for 2023

Fonolo

Contact centers are dynamic, evolving workplaces, which makes industry trend spotting an exciting sport — sometimes prone to error — but always full of discovery! Like many industries, contact centers have seen the pace of change accelerate during the COVID pandemic. READ THE FULL GUIDE: Contact Center Trends 2023. (It

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How Your Contact Center Can Utilize ChatGPT

CCNG

Generative AI, a subset of artificial intelligence (think ChatGPT) that focuses on creating new content, is emerging as the trend of 2023. It has the potential to revolutionize the way contact centers operate and deliver customer experiences if done correctly. Simply put, the answer will be generic if you are generic in the ask.

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Moving Forward: What Will 2023 Bring for Contact Centers?

Contact Center Pipeline

The economy—and spending and consequent demand for service for items and services that need contact centers for—has bounced back. And yes, that did happen to some extent in 2022. The worst of the COVID-19 pandemic appears hopefully behind us. And customers have […].

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The 2023 Customer Experience Management Value Index

Verint is named an Exemplary Leader in the 2023 Customer Experience Management Value Index by Ventana Research. Building a successful CX program requires teams to share data seamlessly across multiple functions, including support services, contact center, marketing, and sales.

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Contact Center Pipeline Magazine: Inside Our April 2023 Issue

Contact Center Pipeline

We cover some of our bigger contact center challenges in our April issue. Of course, it wouldn’t be a complete issue if we didn’t discuss promoting your contact center’s value and visibility. […] Our April issue is available.

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Embracing Conversational AI for Contact Center Success in 2023

SmartAction

Embrace automation for contact center success in 2023! Are you ready to take your contact center to the next level? So, why are some contact centers still hesitant to implement AI? Embrace automation in 2023 to unlock the advantages of conversational AI.

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Expert Insights: Your 2023 Guide to EX, CX, and Technology

Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc

Contact center operators have been buffeted by the pandemic, work-from-home initiatives, the great resignation, and quiet quitting. As a result of these changes, new challenges have emerged, requiring contact centers to undergo major transformations. How to apply 2023 technology trends to your company's current demands.

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New 2023 State of CX Survey Uncovers Work From Home Misalignment

The Northridge Group’s State of CX 2023 Part II research report reveals that nearly 50% of consumers surveyed had knowingly spoken to a customer service associate working from home—and almost 75% of those respondents felt the associate's location did not impact the service or experience.