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Embracing Conversational AI for Contact Center Success in 2023

SmartAction

Embrace automation for contact center success in 2023! Are you ready to take your contact center to the next level? So, why are some contact centers still hesitant to implement AI? Embrace automation in 2023 to unlock the advantages of conversational AI.

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Guest Post: 2023 Top 5 Unified Communications Predictions

ShepHyken

They share their top 5 unified communications predictions for 2023. 2023 will be all about customer lifecycle management (CLM). Mitel executives had more to say on CLM and what the unified communications landscape will look like in 2023. Top 5 UC Predictions for 2023. Predictable. Our prediction?

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Top Contact Center Trends for 2023

Balto

2022 was another year packed with shifting trends for the contact center, and 2023 shows no signs of changing course. With renewed focus on agent experience, ever-advancing AI capabilities, and the embrace of omnichannel solutions, contact center leaders face an exciting opportunity to best serve their customers in 2023.

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Black Hat Europe 2023 NOC: Threat Hunting

Cisco - Contact Center

Cisco is a longtime partner of the Black Hat NOC and 2023 was our seventh year supporting Black Hat Europe. Cisco is the Official Mobile Device Management, Malware Analysis and DNS (Domain Name… Read more on Cisco Blogs

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Our Contact Center Megatrend Predictions for 2023

Spearline

Many of us are realizing that some of our decisions were a little hasty, while others have come to the realization that their tech stacks are just not sufficient for the still shifting contact center technology sands. They want omnichannel experiences and they are not for turning. It’s an investment but it’s worth the outlay.

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Hybrid Work Preview at Cisco Partner Summit 2023

Cisco - Contact Center

In just a few days, we will all be together for Cisco Partner Summit 2023, at the Miami Beach Convention Center, November 6-9, 2023. I am incredibly excited about this year’s theme of Greater… Read more on Cisco Blogs

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Key Announcements from Cisco Partner Summit 2023

Cisco - Contact Center

We have an exciting summary of announcements for our partners this year at Cisco Partner Summit 2023. The exciting aspect of these announcements is the broad portfolio they represent with products,… Read more on Cisco Blogs

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