Remove 2023 Remove Abandon rate Remove Gamification Remove Interactive Voice Response
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7 Step Action Plan for Call Center Development

Fonolo

Customer satisfaction score: Conduct customer surveys through Fonolo’s interactive voice response (IVR) to discover customer satisfaction scores. Specific: “Agent X aims to improve their first-call resolution rate from 37% to 55%, from October 2022 to March 2023.” Experiment with gamification. .