Three Highlights from the 2023 Decision Makers’ Guide
APRIL 25, 2023
Now in its 20 th year ContactBabel’s 2023 UK Contact Centre DMG highlighted the highest ever average speed to answer and call abandonment rates. As a self-service option, IVR provides 24/7 secure payment options and reduced costs in comparison to agents taking payments. Rob Crutchington is Director of Encoded.