ShepHyken

JANUARY 4, 2023

The post Top Ten Customer Service and Customer Experience Predictions for 2023 appeared first on Shep Hyken. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Experience 336

Customer Experience Customer Service B2C Self service 336

Contact Center Pipeline

JANUARY 4, 2023

Welcome to 2023! Our editor, advisory board and authors have done an amazing job of sharing with us their insights into the road ahead in 2023. As Sandrine says, “What we’re seeing already – and will see more of in 2023 – are no longer reactive operational changes but tailor-made, organized approaches that champion total […].

Contact Center 130

Contact Center Call Center 130

Cisco - Contact Center

NOVEMBER 1, 2023

In just a few days, we will all be together for Cisco Partner Summit 2023, at the Miami Beach Convention Center, November 6-9, 2023. I am incredibly excited about this year’s theme of Greater… Read more on Cisco Blogs

96

96

ShepHyken

OCTOBER 9, 2023

Here’s some proof: the 2023 CX trends report by Chatmeter found that 28% of consumers want to read negative reviews! In celebration of the people and practices that serve customers’ needs, 2023 has been a banner year for customer experience.

Customer Service 155

Customer Service Airlines Customer Experience Technology 155

Cisco - Contact Center

JANUARY 19, 2024

Cisco is a longtime partner of the Black Hat NOC and 2023 was our seventh year supporting Black Hat Europe. Cisco is the Official Mobile Device Management, Malware Analysis and DNS (Domain Name… Read more on Cisco Blogs

Management 97

Management 97

Cisco - Contact Center

NOVEMBER 8, 2023

We have an exciting summary of announcements for our partners this year at Cisco Partner Summit 2023. The exciting aspect of these announcements is the broad portfolio they represent with products,… Read more on Cisco Blogs

98

98

TechSee

MARCH 7, 2023

Patricia Smith, VP of Customer Support, Hotwire Communications – Patricia was a finalist at the 2023 Stevie Awards for Customer Service, as Woman of the Year. Genia is a change agent and problem solver, and an expert at developing and motivating highly effective, cross-functional, cross-cultural global teams.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

Cisco - Contact Center

NOVEMBER 2, 2023

In just a few days, we’ll be together for Cisco Partner Summit 2023, in-person in Miami Beach and digitally, November 7-8. I’m so excited for this year’s program, which will be my third time … Read more on Cisco Blogs

Personalization 97

Personalization 97

Cisco - Contact Center

DECEMBER 5, 2023

InsureTech Connect (ITC) 2023, the premier conference for the insurance technology industry, brought together 9,000+ innovators, leaders, and solution providers to Las Vegas in early November to… Read more on Cisco Blogs

Technology 98

Technology 98

Totango

JANUARY 3, 2024

Our customers achieved impressive outcomes in 2023 and leveraged critical Totango functionality to prevent churn, increase revenue growth, and boost team productivity—downloading 1,737 SuccessBLOCs, delivering 40 million emails, and creating 110,184 workflows. Plus, industry experts agree.

Enterprise 111

Enterprise Best practices Analytics Metrics 111

Real Blue Sky

NOVEMBER 27, 2023

The post Driving Change: Fairways for Families 2023 appeared first on Real Blue Sky - Your Path to Better Customer Engagement. Thanks to Andrew Bosko , Si Alford , John Little, Cody Brooks, Rob Maupin , C.M. Habermehl , Nathan Lewis and Jordan Osborn, for playing on the Real Blue Sky team!

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105

Real Blue Sky

SEPTEMBER 25, 2023

A Day of Golf, Networking, and Giving Back Real Blue Sky is proud to again be the presenting sponsor for the 10th Annual Fairways for Families 2023 Golf Tournament supporting Embrace Texas. Don’t drop the ball (unless you’ve got a mulligan)! Join us in making a difference!

Personalization 98

Personalization 98

LiveVox

OCTOBER 19, 2023

The LiveVox Fall 2023 release introduces fresh features aimed at enhancing the omnichannel customer experience and delivering actionable data and automation tools to contact centers in the U.S. Fall 2023 Edition appeared first on LiveVox. and globally. First up, we’ve expanded our international communication capabilities.

Contact Center 89

Contact Center Customer Experience 89

Concentrix

MAY 17, 2023

oncentrix environmental awareness and education platform wins SEAL Environmental Initiative Award Location: Newark, CA Date: May 16, 2023 Concentrix is proud to be recognized by the 2023 SEAL Business Sustainability Awards for its environmental awareness and education platform, the Concentrix Carbon Challenge Portal.

Education 115

Education 115

TechSee

DECEMBER 12, 2022

Download our Field Service Vision 2023 Report to Learn ore about these topics. A Weak Economic Outlook for 2023. Heading into 2023, service leaders recognize the need to improve both their customer experience and the need for technological innovations to do so. Service Improvement Challenges. Staring Down the Challenges.

Customer centricity 124

Customer centricity Technology Enterprise Accountability 124

Cisco - Contact Center

OCTOBER 26, 2023

NetWitness and Cisco released the fourth annual Findings Report from the RSA Conference TM 2023 Security Operations Center (SOC). The RSA Conference ­ SOC analyzes the Moscone Center wireless traffic, w… Read more on Cisco Blogs

Wireless 86

Wireless 86

Comm100

JANUARY 23, 2023

2023 looks to be a year of great change in customer experience (CX). To help make sense of the year ahead and plan for the ever-shifting CX landscape, we’ve asked five experts in the field for their CX predictions for 2023. That will be a major focus in 2023 (and beyond). Find out more about Comm100 today.

Customer Experience 121

Customer Experience Chatbots Government Technology 121

Cisco - Contact Center

NOVEMBER 15, 2023

We just wrapped up an amazing few days in Miami Beach at Cisco Partner Summit 2023 , where we had the opportunity to connect, learn, and celebrate all of the amazing things our partners are doing to… Read more on Cisco Blogs

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91

Cisco - Contact Center

DECEMBER 7, 2023

Having just returned from AWS re:Invent 2023, I can tell you that the energy and excitement surrounding the Cisco and AWS partnership could not be higher. Not only am I hearing this from our… Read more on Cisco Blogs

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97

Nicereply

NOVEMBER 15, 2022

Customer service trends of 2023! As we approach 2023, it’s time to reflect on everything you’ve learned and develop your strategy for next year. To that end, we asked them one simple question: what will be the customer service trend in 2023? Top customer service trends of 2023. Josh Magsam. Hilary Dudek.

Customer Service 98

Customer Service Metrics Employee engagement Customer Support 98

kommunicate

NOVEMBER 9, 2023

Last Updated on November 9, 2023 Believe it or not, it is the end of 2023. The post Automate Customer Service During The Festive Season 2023 appeared first on Kommunicate Blog. Yup, the year that just seems to have begun a couple of weeks ago is coming to its finale, and this can mean only 1 thing – The Holiday Season.

Customer Service 75

Customer Service Chatbots 75

Nuance

JULY 26, 2023

… Meet the 2023 Global Marketing interns Read More » The post Meet the 2023 Global Marketing interns appeared first on What’s Next blog.

Marketing 85

Marketing 85

Cisco - Contact Center

NOVEMBER 16, 2023

Cisco Partner Summit 2023 was last week, and I’m still feeling the excitement! We had a record number of attendees and gorgeous Miami beaches to take in (what a great new location!). The whole e… Read more on Cisco Blogs

Management 89

Management 89

kommunicate

SEPTEMBER 7, 2023

Last Updated on September 7, 2023 The month of August chugged along, and we were busy bees here at Kommunicate, packing our bags and preparing to move to our brand new office space in the heart of Koramangala, Bangalore. But we did more than just move our stuff to a different location. We made bold [.]

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94

Lumoa

OCTOBER 26, 2022

Since navigating the offer of Customer Experience Conferences is not an easy task, we have put together a list of what we believe will be the best Customer Experience Conferences to attend in 2023. Full List of Customer Experience Conferences in 2023: CX Summit by Boussias | January, 23 | Online. CCW US | June, 19-22 | Las Vegas, US.

Customer Experience 94

Customer Experience Contact Center Customer Service 94

kommunicate

NOVEMBER 16, 2023

Last Updated on November 16, 2023 You could have an average product in the market that is selling at satisfactory levels. The post 11 AI Tools For Your Customer Support Team In 2023 appeared first on Kommunicate Blog. The post 11 AI Tools For Your Customer Support Team In 2023 appeared first on Kommunicate Blog.

Customer Support 84

Customer Support Sales Marketing Customer Service 84

Cisco - Contact Center

OCTOBER 26, 2023

Find out at this year’s highly anticipated Cisco Partner Summit 2023 , November 6-9th ! What does it take to be greater together? Join us at our premier event with the very appropriate theme of &… Read more on Cisco Blogs

Customer Experience 97

Customer Experience 97

kommunicate

JULY 6, 2023

Last Updated on July 6, 2023 The month of June was a big one for all of us folks here at Kommunicate. The post Here’s Whats New From July 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog. We launched the Campaign Messaging feature that has been in the works for quite some time now.

Customer Support 98

Customer Support 98

Upstream Works

JUNE 1, 2023

We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post During Cisco Live 2023 – Upstream Works Supports Cisco’s Commitment to Deliver Exceptional Customer Engagements appeared first on Upstream Works.

Management 141

Management 141

Upstream Works

JANUARY 20, 2023

These may seem like unrelated events, but they all have a role to play in defining the state of customer service in 2023 and will have implications for contact centers. Businesses will now be called to do the same in 2023 as the forces of change will be out of their control.

Contact Center 78

Contact Center Upselling Customer retention Technology 78