ShepHyken
FEBRUARY 14, 2022
(MarTech Series) Redpoint Global, a leading software provider that helps brands deliver revenue-generating, personalized customer experiences, today announced new research revealing trends in brand loyalty and implications around customer experience management. 7 Customer Service Training Tips Every Manager Needs to Know by Justin Herrick.
ShepHyken
DECEMBER 26, 2022
I’m honored the author included my story about the Ace Hardware manager that helped an older woman pick out her Christmas tree, delivered it to her home, and then decorated it with her. 2022 Look Back: Most Read Retail CX News of the Year by Retail Customer Experience. Happy Holidays! Follow on Twitter: @Hyken.
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Eptica
JANUARY 6, 2023
Date: Friday, January 6, 2023 Author: Pauline Ashenden - Demand Generation Manager 2022 highlights from our customer service blog. Author: Pauline Ashenden - Demand Generation Manager 2023 promises to be a challenging year economically, directly impact customer service teams. Published on: January 06, 2023.
Callminer
OCTOBER 18, 2022
2, to hear about our product roadmap and how we're supporting experience management use cases, including customer, product and brand experience. Join us for LISTEN in Miami, Oct.
Speaker: Shannon Tipton, Chief Learning Officer, Learning Rebels LLC
For learning professionals, this means delivering learning support and reinforcement programs that are produced in manageable bites, giving people a chance to reflect and apply lessons without large disruptions to the workflow. December 8th, 2022 at 9:30 am PST, 12:30 pm EST, 5:30 pm GMT Save your seat today!
ShepHyken
APRIL 1, 2022
This week, we feature an article by Arvind Kumar, head of product marketing at Zonka Feedback , an all-in-one customer feedback and survey management software. He writes about the future of digital customer experience and explores the CX predictions and trends for 2022. Future of Digital Customer Experience .
ShepHyken
NOVEMBER 14, 2022
Harvard Business Review) Years ago, in the legacy, on-premises world of siloed call centers, in-house CX management was much simpler. It was fairly one-dimensional, easily addressed with physical phone banks and basic staff management processes. Companies are struggling, and if they don’t manage the problems well, customers notice.
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Workforce Engagement Management. This document will help you and your team narrow the field, with detail on the full impact your proposed CCaaS platforms can make on your operations, plus open-ended probing questions that get you better, more insightful responses than a simple “yes”. This guide covers: Omnichannel & Inbound. Agent Experience.
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In this guide, you'll find various findings and suggested strategies for maximizing the customer experience while improving profitability and managing cost. Download today to learn the key steps to improve your customer experience strategy! Included in this guide: What does CX mean to a customer?
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Instead, remote work is now mainstream in customer experience management. This practice is providing end-users with the support they need through engaged and motivated agents, building loyalty to your brand, and it will continue to grow in 2022 and beyond.
Speaker: Zak Haitkin, Localization Manager
In this exclusive webinar with localization manager Zak Haitkin, we'll dive into: The key differences between translation, interpretation, localization, and transcreation. October 13th, 2022 at 12:30 pm PDT, 3:30 pm EDT, 8:30 pm BST The strategies you can employ to launch a successful localization project.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
In this presentation, we will discuss the five critical components for building a successful coaching program that uses AI to allow managers and agents to engage in constructive dialogue to reduce burnout and increase employee engagement. November 3rd, 2022 at 9:30 am PT, 12:30 pm ET, 5:30 pm BST.
Speaker: Rana Gujral, CEO at Behavioral Signals
Insights from a real-world case study, involving a European Financial Institution, and how behavioral AI managed to increase revenues by 20% while lowering call center costs by 7.6%. May 24th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST. 4th Edition State of the Connected Customer
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