6 Best Chatbot Apps for Android

Updated on May 30, 2024

There are 3.6 billion Android users in the world, meaning building an AI chatbot for your Android app is probably the best decision you are going to make in 2024.

We have reviewed 7 of the best chatbots for Android SDK available in the market today so that you can make the right choice while using the best chatbot app for Android.

Here are the apps that we have reviewed:

1. Kommunicate

2. Cometchat

3. Tidio

4. Zendesk

5. Sendbird

6. Helpshift

Let us start this list with one of the simplest chatbot builders out there in the market today – Kommunicate.

1. Kommunicate

We are beginning this listicle with a chatbot builder that we know best –  because we built it!! Kommunicate’s Android SDK is easy to use and allows developers to easily integrate chat and messaging functionalities to their Android applications.

Here are some of the things we liked about Kommunicate:

What you’ll like about it

1. Kommunicate Android SDK has a straightforward installation process with clear instructions and code samples. Developers can thus easily integrate it into their apps.
2. Kommunicate’s Kompose bot builder allows even non-developers to  build chatbots without the need of them having to have programming knowledge.
3. Live chat widget that allows your visitors to reach you instantly, be it through a website or in-app support, through chat.
4. A powerful dashboard that offers features like agent performance analysis, conversation management, and customer support, helping businesses optimize their support operations.
5. Kommunicate is an open-source SDK, which means developers can access the source code and customize it according to their needs.

Where we can improve

1. Users need to sign up for a Kommunicate account and obtain an App ID to initialize the SDK, which can be a deal-breaker in the case of individual developers or smaller teams.
2. Kommunicate’s Android SDK requires Android 4.1 (API level 16) or higher, meaning it may not support older devices.
3. While there is a free plan, the pricing for higher tiers may be out of reach for smaller teams or individual developers.

Pricing

• Kommunicate Lite at $100/month for small teams
• Kommunicate Advanced for $200/month for larger teams
• Kommunicate Enterprise – custom pricing for enterprises.

In a nutshell, the Kommunicate for Android SDK is a feature-rich solution that will help you add live-chat and chatbot functionality to your Android apps. It is easy to install and use, highly customizable and open-source in nature. This means developers need to look no further to enhance their app’s customer support capabilities.

2. CometChat

Cometchat for Android SDK is an in-app messaging solution and chat API that gives access to real-time translation, text chat, push notifications, HD video and audio calling, and more. The chat experience is customizable, with audio and video capabilities for websites and mobile apps.

CometChat mainly serves the healthcare, e-commerce, banking, gaming, social networking, and enterprise messaging communities.

Here are some of the Pros of Cometchat –

What You’ll Like

1. CometChat’s SDKs and APIs are easy to integrate into mobile apps and websites and are easily compatible with Android and iOS.
2. ComeChat provides a 99.99% uptime SLA, meaning that businesses have reliable messaging capabilities available 24/7.
3. It supports all types of messaging, such as voice notes, GIFs, polls, images, etc., to boost customer engagement.

What you won’t like

1. Customization may prove to be tricky since certain functionalities will require you to have deeper understanding of SDKs and APIs. Smaller firms will thus have to hire experienced developers, which enhances cost.
2. The pricing plan can be relatively high for higher user bases, even though it comes with a free trial and a free version.

Pricing

• Developer:  Free plan with limited features.
•  Essentials plan: $87/month with core features only.
•  Pro plan:  $423/month for advanced features.
•  Custom plan with custom pricing.

3. Tidio

Tidio is a no-code live chat software with a visual chatbot builder that lets you build chatbots easily and see the changes you make in real-time. The chatbot builder is great for lead generation, as users can easily integrate a pre-chat survey to obtain visitor’s information.

Some of the unique features of Tidio are a library of canned responses for quick replies, saving chat transcripts to send to clients via email, and the ability to set operating hours and notify visitors when agents are online.

Here are the Pros and Cons of Tidio for Android SDK:

What you’ll like

1. Easy to set up chats and chatbots, making the chatbot builder accessible to even novice users.
2. Ability to tailor the chat appearance to match the company’s branding and aesthetics.
3. Easily integrates with social networks like Messenger or Instagram, giving users more channels to connect with the business.
4. Reasonably priced compared to other software.

What you won’t like

1. Managing multiple mailboxes or integrating with other platforms, such as Helpscout, is complicated.
2. The pricing structure can be a bit complicated for smaller businesses.
3. Some users have reported missing granular metrics, which may impact detailed analysis.

Pricing

• Free Plan, includes live chat and chatbots for small businesses
• Starter Plan at $29/month – access to premium live chat features and automation.
• Growth plan at $59/month with 10,000 handled conversations and advanced analytics

• Tidio+  starts at $499/month with unlimited seats and a custom conversation limit.

4. Zendesk

Zendesk for Android provides a range of tools that will help you integrate customer support features into Android applications. Zendesk has a modular design, meaning developers can selectively incorporate features like ticketing, knowledge base access and in-app messaging.

One of the standout features of Zendesk for Android SDK is that it is well-documented with clear sample code, which makes it easy and straightforward to implement.

What you’ll like

1. Shared code library, which simplifies the integration of various Zendesk customer support features into Android applications.
2. More customization options so that users can customize the SDK to match their app’s branding and aesthetics.
3. The documentation covers all the aspects in detail, guiding developers through the integration process and making it easier to implement the SDK features.
4. There are a range of functionalities available, including live chat, access to Zendesk agents, and support request submission.

What you won’t like

1. If developers lack experience with Java and Android Studio, they will find the SDK integration process challenging.
2. Zendesk only provides limited support to third-party technologies like Java, Android and Android Studio, making it another hurdle in the development process.
3. Users need a Zendesk Support account on a Zendesk Suite Professional plan or above to fully utilize the SDK. This can act as a deterrent for smaller businesses.

Pricing

• Zendesk Suite Team at $55/agent/month
• There is the Zendesk Suite Growth at $89/agent/month
• Zendesk Suite Professional at $115/agent/month
• Zendesk Suite Enterprise at custom pricing

5. Sendbird

Sendbird provides a feature-rich, scaleable and reliable chat solution for Android apps. Developers can seamlessly integrate real-time messaging, voice and video capabilities into the Android apps. There are a wide range of features and functionality, giving an interactive communication experience to their users.

What you will like:

1. Voice and Video calling:  With Sendbird SDK, there is a seamless integration of voice and video calling capabilities, meaning developers can build feature-rich apps with ease.
2. Sendbird’s infrastructure is highly scalable, and even when there is high concurrent users load, there is smooth and reliable communication.
3. Adding real-time chat functionality to Android apps is made simple, meaning developers can implement core functions with minimal effort.

What you won’t like

1. Users need to obtain a Sendbird App ID to initialize the SDK, which may be off-putting to a few developers.
2. The minimum requirement for the SDK is Android 5.0, which may limit the app’s reach and exclude older devices.
3. As the user base grows, the pricing plan may be out of reach for individual developers.

Pricing

• Developer plan that is free with no overages allowed
• Starter 5k at $399/month
• Pro 5k at $599/month
• Enterprise plan that has custom pricing.

6. Helpshift

Helpshift for Android SDK is designed to help businesses provide seamless in-app support for their users. There is a wide array of features and functionality available, meaning developers can integrate comprehensive support tools directly into their Android apps.

What you’ll like

1. The number of features that Helpshift offers is huge, which includes live chat, customer feedback collection, CSAT surveys, etc. This enhances user engagement and support services.
2. Helpshift enables collection of customer feedback and satisfaction ratings, meaning businesses can improve their service quality based on user responses.
3. There is detailed documentation,guides and tutorials that will help developers in integrating and troubleshooting the SDK, paving the way for a smother implementation process.

What you won’t like

1. For SDK upgrades, the Helpshift SDK for Android apps will need permission from users, which will be a potential inconvenience for users.
2. Users may need to create a Helpshift account and obtain necessary credentials to initialize the SDK, which may act as a deterrent to individual developers.
3. The SDK may have limitations on older versions of Android.

Pricing

• Starter plan at $150/month for smaller teams and startups.
• Growth plan for medium to large businesses
• Enterprise plan for large-scale enterprises

There you have it. Integrating these AI chatbots into Android apps will enhance user engagement while streamlining support and delivering personalized experiences. All of the SDKs that find a mention here offer seamless integration, customization options and advanced NLP capabilities. This helps developers create intelligent conversational interfaces that elevate their apps.

Frequently Asked Questions (FAQs)

1. What are the benefits of using chatbot apps for business?

Some of the benefits of using chatbot apps for business include

• Consistent responses
• 24/7 availability
• Less initial training costs
• Smoother customer journey
• Scalability
• Increased brand awareness and recall
• Increased customer satisfaction

2. How to choose the best chatbot app?

While there is no one-size-fits-all approach to choosing the best chatbot app, we can keep certain factors in mind while evaluating different chatbot apps. These include

• Easy integration APIs
• Multi-tasking capabilities
• No-code approach
• Omnichannel integration
• Bot-to-human handover

3.  How to add a chatbot to your Android apps?

Adding a chatbot to your Android app is not a complicated process. Just follow the steps in this blog and you are on your way.

4.  How do I install ChatGPT on my Android phone?

Simply head on over to the Play Store on your Android phone and search for ChatGPT. Click on the icon and follow the on-screen instructions. Happy chatting.

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At Kommunicate, we are envisioning a world-beating customer support solution to empower the new era of customer support. We would love to have you on board to have a first-hand experience of Kommunicate. You can signup for free and start delighting your customers right away.