2022 Analytics Gamification Quality management 
CSM Magazine
FEBRUARY 7, 2023
A good example is speech analytics. From an operational point of view, speech analytics help to identify self-service containment opportunities or agent knowledge gaps. Analytics also play a huge role in improving CX. This highlights both the operational and CX benefit of investing in an analytic solution.
DMG Consulting
MARCH 16, 2018
Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2018 – 2019 Workforce Management Product and Market Report. The number of WFM seats is expected to increase by 9% in 2018 and 2019, and by 10% in 2020, 2021 and 2022.
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JustCall
NOVEMBER 25, 2022
Top 11 Sales Dialer Software of 2022. JustCall’s unique, in-depth analytics dashboard and various report generation tools can help you assess the effectiveness of your campaigns and representatives. HubSpot automatically incorporates all of this information into its customer relationship management system to keep track of it.
Playvox
JUNE 22, 2023
Three Ways To Improve Agent Performance Metrics Contact center managers should provide additional agent training. Incorporate gamification and other engagement tactics to boost retention of content. Making meaningful business decisions from the plethora of data available to companies can be daunting. Why do metrics matter?
NobelBiz
MARCH 23, 2022
You are aware that technology will be critical in 2022 and beyond for the industry. What analytics do you offer? Get to know your contact center agents, managers, supervisors and implementation teams’ needs You don’t want to sign up for a contact center solution simply because of the claim it will improve your contact center KPIs.
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