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Contact Center Pipeline Magazine: Inside Our January 2022 Issue

Contact Center Pipeline

Welcome to 2022 and the January issue of Contact Center Pipeline. We are sharing our board members’ thoughts on what 2022 will bring for our contact centers in Brendan’s article this month, Moving Forward: What Will 2022 Bring for Contact […]. I hope the new year brings much health and happiness.

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5 Top Customer Service Articles of the Week 2-14-2022

ShepHyken

The year 2022 is all about value-driven CX, and companies are continuously eyeing new technologies that can boost their customer strategies and business decisions. The post 5 Top Customer Service Articles of the Week 2-14-2022 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

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5 Top Customer Service Articles of the Week 12-26-2022

ShepHyken

2022 Look Back: Most Read Retail CX News of the Year by Retail Customer Experience. Retail Customer Experience) The year 2022 was a year of rebound, rebirth and technology as retailers, coming out of COVID-19, were centered on pulling shoppers back into stores while tackling a challenging supply chain scenario.

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5 Top Customer Service Articles of the Week 2-28-2022

ShepHyken

2022 – Time to Make the Move Beyond Cx and Ex to Total Experience by Candice Mueller. Cx Trends for 2022: Comfort, Creativity, Convergence, Change by Carina Rolley. Here’s what CX teams can prepare for now and deliver on in 2022. Ecommerce Leaders Tell All: 10 Trends and Predictions for 2022 by Namogoo.

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The State of Customer Success Pt. 1

Together, Vanilla etched out the State of Customer Success in 2022. In conjunction with Gain Grow Retain, we sat down with some of the most influential Customer Success Leaders out there. What does it look like? How can you prepare? Is your Customer Success team as prepared as they should be?

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2022 highlights from our customer service blog

Eptica

Date: Friday, January 6, 2023 Author: Pauline Ashenden - Demand Generation Manager 2022 highlights from our customer service blog. What can we learn from 2022 as we set out strategies for the year ahead? What can we learn from 2022 as we set out strategies for the year ahead? Published on: January 06, 2023.

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Contact Center Pipeline Magazine: Inside Our December 2022 Issue

Contact Center Pipeline

Contact Center Pipeline had a very good 2022. That’s what I do as the year comes to an end. I think about what was and what will be. The end of one year and the start of another seems to naturally inspire this. I […].

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Going to Market Smarter in the New Economy

In 2022, as companies continue to move more functions online, employees will take a more virtual -- and flexible -- mindset and lifestyle in parallel to the digitization of businesses. The fight to find new customers and retain existing ones is the biggest business challenge for many companies.

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The ABC’s of Recruiting for Gen Z

In 2022, society has fully immersed itself in the web and all it has to offer - and no one more so than those of Generation Z. Take a look around you at any given moment, and somebody is likely surfing the web on their phone.

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How to Build ROI for Conversational AI

Speaker: Sofia Burton & Tiffany O'Malley from SmartAction

March 24th, 2022 at 11:00 am PST, 2:00 pm EST, 7:00 pm GMT Determining which calls are best for automation. Demonstrating those best use cases. Arming you with insights on how to sell the technology and services to stakeholders, including executives.

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Maximizing Productivity in the Contact Center

In 2022, businesses recognized the value of optimizing their contact center operations to streamline processes, increase efficiency, and meet the rising expectations of their customers.

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Localization: Revolutionize Your Global Content Strategy

Speaker: Zak Haitkin, Localization Manager

October 13th, 2022 at 12:30 pm PDT, 3:30 pm EDT, 8:30 pm BST The strategies you can employ to launch a successful localization project. How to increase employee and customer satisfaction to drive impact and enhance your global reach.

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The Conversational AI Journey: What to Expect from Start to Finish

Speaker: Gary Davis, SmartAction CEO

April 20th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT. How automating a customer service call isn’t as simple as using a script from a human interaction. What happens after go-live, and how to monitor, fine-tune, and train your virtual agent. The potential ROI when conversational automation is done right.

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Start Every Conversation with AI: The Front Door for Intelligent Customer Service

Speaker: Brian Morin & Helena Chen from SmartAction

February 23rd, 2022 at 9:30 am PST, 12:30 pm EST, 5:30 pm GMT How information gathering and authentication in natural language through an AI agent can cut down on AHT and save money on operating costs. What the intelligent front door experience looks like in a live demonstration.

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Authentic eLearning Localization: Challenges and Best Practices

Speaker: Chris Paxton McMillin, President of D3 Training Solutions

November 10th, 2022 at 9:30 am PST, 12:30 pm EST, 5:30 pm GMT The common challenges instructional designers and other learning professionals come across when implementing localization. The best practices you can utilize to ensure a successful and logical translation experience.