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Trends, Business, and the Future of Sports

Avaya

My previous esports blog highlighted the dramatic growth of the market with 380 million esports viewers today jumping to nearly 560 million viewers by 2021. And the mobile, social, always-on nature of esports makes it a growing global phenomenon. Think more VR, AI, tech visors, robotics.

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Call Center Software: How to Choose the Best Software (Tips & Best Practices)

Callminer

SMS text, live chat and email), contact center software has evolved to enable agents to interact via these additional channels. Social media. Contact center software vendors are increasingly offering modules that allow agents to manage interactions via social media sites such as Twitter and Facebook.