ChurnZero

SEPTEMBER 8, 2021

In response, some organizations have slatted in-person events for the tail end of 2021. . Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA. Join Cloud and SaaS Founders, VC and Execs, in-person, once again in the SF Bay Area!

Personalization 52

Personalization SaaS Upselling B2B 52

Totango

SEPTEMBER 17, 2021

The freemium SaaS model , where you offer limited free use of your product to promote a premium version, has become common in the tech industry. But is it the best way to sell a SaaS product? We’ll take a closer look at what the freemium SaaS model is and what its pros and cons are. What Is the Freemium SaaS Model?

SaaS 74

SaaS Best practices Upselling Journey mapping 74

CustomerSuccessBox

SEPTEMBER 7, 2021

Pro Tip: Designing a Customer Onboarding Framework for B2B SaaS. #2 The Customer Success teams and companies who showed great flexibility in 2020 are the ones who had tremendous growth in 2021. #6 Bonus Tip: What are customer journeys in SaaS? #9 2 CSMs will become even more data-driven. 9 CX and UX will Make the Cut.

Journey mapping 96

Journey mapping Engineering SaaS Upselling 96

Totango

MARCH 26, 2021

In today’s cloud-based environment, SaaS business models have increased awareness of how the pre-sales and post-sales phases form a unified experience from the customer’s perspective. Onboarding: your new customer takes their first steps towards becoming an active user deriving practical value from your SaaS product. Onboarding.

SaaS 66

SaaS Best practices Upselling Education 66

Cincom

FEBRUARY 15, 2021

Cincinnati, OH (February 15, 2021) – In order for manufacturers to stay competitive and thrive in 2021 and beyond, the need to digitize business and streamline configure, price and quote processes has never been more important than it is today. Increase upsell and cross-sell opportunities. Cincom Systems, Inc. About CPQSync.

Sales 98

Sales Finance Upselling SaaS 98

CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. Because a net retention rate above 100% means you are excelling in receiving repeat purchases, upsells, cross-sells, and expansions. Datadog – $1.2B

SaaS 52

SaaS Best practices Enterprise Customer retention 52

ChurnZero

DECEMBER 29, 2020

The SaaS Debate: Who Owns the Renewal and Upsell? Whether Customer Success or sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. And stay tuned for our next BIG RYG conference happening in fall 2021 (more details to come). Customer Success vs. Sales.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

Cincom

FEBRUARY 22, 2021

Cincinnati, OH (February 17, 2021) – In order for manufacturers to stay competitive and thrive in 2021 and beyond, the need to digitize business and streamline configure, price and quote processes has never been more important than it is today. Increase upsell and cross-sell opportunities. Date: February 23, 2021.

Finance 52

Finance CRM Upselling SaaS 52

Totango

MAY 10, 2022

A customer engagement strategy is critical for retaining and growing SaaS clients. A customer engagement strategy is an action plan for promoting active client use of your SaaS product. Trials of upsell products. Totango reduced client churn to 7% in 2021 by applying customer engagement strategies.

Journey mapping 76

Journey mapping SaaS Enterprise B2B 76

CustomerSuccessBox

JUNE 18, 2021

Customer success is important for SaaS businesses as they’re a constant voice of the customer for your business.CustomerSuccessBox builds the all-in-one solution for customer success that goes beyond just health scores and viewing portfolios. Who should manage customer onboarding in a SaaS company?

SaaS 52

SaaS B2B Customer retention Upselling 52

CustomerSuccessBox

DECEMBER 9, 2021

2021 passed away like a breeze but along with came a lot of lessons. Customer Success is more relevant to your business more so for SaaS companies and you need to understand the nuances of the roadmap forward. In 2021, 91% of CS professionals stated their teams increased team numbers over the year. Even we cannot believe it.

SaaS 52

SaaS Benchmark Customer advocacy Upselling 52

ChurnZero

FEBRUARY 9, 2021

. As we think ahead to how we want 2021 to go, you might be thinking about professional goals and ways to grow your skills over the next year. Teams are being created to manage the customer life cycle and drive adoption, renewals, upselling, and advocacy.

Journey mapping 98

Journey mapping Best practices Consulting Consulting 98

CustomerSuccessBox

JANUARY 2, 2022

Eventful years like 2020 and 2021 have challenged the old traditions pertaining to Customer Success (CS). The businesses, approaches, trends, focus areas, etc have evolved over time and more so after 2021. For SaaS businesses, it should be the motto to live by. Different SaaS firms apply different methods to do the same.

SaaS 52

SaaS Metrics Accountability Upselling 52

ClientSuccess

FEBRUARY 15, 2021

As a customer success professional in 2021, you understand the critical importance of strong, lasting customer relationships. Customer-centric service has emerged as one of the leading contributors to account renewals, recurring revenue, and upsells for SaaS-based organizations. .

Benchmark 59

Benchmark Upselling Accountability Customer centricity 59

ChurnZero

FEBRUARY 17, 2021

TSIA Resource: The State of Customer Success: 2021. ChurnZero Resource: Churnopedia – SaaS Metrics. ChurnZero Resource: Knowledge Hub – Customer Expansion, Upselling, and Cross-Selling for CS Teams. Best Practices for Creating Customer Success Capabilities and Organizations. Key Performance Indicators (KPIs): Customer Success.

Best practices 78

Best practices Upselling Analytics SaaS 78

SmartKarrot

SEPTEMBER 11, 2020

SaaStr is the world’s largest community of SaaS founders and executives. Through this graph, we can see the impressive growth rate of SaaS industry. In-person events won’t resume for most until 2021. They found out that 82% of respondents plan to wait until 2021 or later to resume in-person events.

SaaS 10

SaaS Upselling Metrics Marketing 10

ChurnZero

FEBRUARY 9, 2021

. As we think ahead to how we want 2021 to go, you might be thinking about professional goals and ways to grow your skills over the next year. Teams are being created to manage the customer life cycle and drive adoption, renewals, upselling, and advocacy.

Journey mapping 52

Journey mapping Best practices Consulting Consulting 52

TeamSupport

JUNE 15, 2020

The strategies we originally put in place for the remainder of 2020 and looking ahead to 2021 will have to be modified as the landscape changes. Helpful when upselling opportunities exist and to improve retention. That is the case for any business. What kind of infrastructure does one need to leverage your technology?

B2B 64

B2B Self service B2C Customer Support 64

JivoChat

JULY 7, 2021

E-commerce sales are projected to account for 22% of all retail sales by 2023 , up from 18% in 2021. Businesses have found that chatbots can upsell and cross-sell , qualify leads, conduct surveys, and provide basic customer service. Just how important is digital engagement? Create a knowledge base. Give customers more options.

Chatbots 52

Chatbots Self service Upselling Sales 52

Netomi

FEBRUARY 28, 2022

A leader in the programmatic industry, Amanda joined the Pixalate team in September of 2021. ?? In recognition of its efforts in helping customers to extract the most value from their data, Sumo Logic was awarded the Best Business Intelligence/Analytics Solution of 2021 by Computing’s Technology Product Awards. EMEA, and APAC. .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

CSM Magazine

NOVEMBER 7, 2018

trillion by 2021. Agents are trained to deal efficiently with calls, help customers navigate the website, assist them with form filling and check out, and to upsell products that the customer would have missed without the agent’s guidance. Christmas is around the corner and shoppers are getting ready both on the high street and online.

SaaS 40

SaaS Upselling Chatbots Technology 40

ChurnZero

OCTOBER 12, 2021

Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards. In its second year, we’re excited to recognize ChurnZero customers in our 2021 ChurnHero Awards. In its second year, we’re excited to recognize ChurnZero customers in our 2021 ChurnHero Awards. Read below to learn about the awards and meet this year’s winners.

Healthcare 98

Healthcare Accountability Metrics Surveys 98

CustomerSuccessBox

JULY 19, 2021

For SaaS companies today, there are many aspects of their business to consider when creating and measuring success. What Saas businesses do not realize is that excelling in Customer Success (CS) can be a key component to low churn rates and successful business growth. These are Top Customer Success Statistics in 2021.

SaaS 52

SaaS Customer retention Surveys Chatbots 52

ChurnZero

OCTOBER 12, 2021

Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards Your Customer Success program is a telling datapoint when comparing great companies apart from their peers. In its second year, we’re excited to recognize ChurnZero customers in our 2021 ChurnHero Awards.

Healthcare 52

Healthcare Accountability Metrics Surveys 52

CustomerSuccessBox

AUGUST 27, 2021

Customer Success for B2B SaaS is a function of all departments with the obvious contributors being- Customer support, Onboarding specialist, and Customer Success team. How to execute customer success practice into your SaaS? Onboarding Adoption Escalation Renewal Upsells Referrals. Expansion- Upsell and Renewal.

Upselling 52

Upselling SaaS B2B Metrics 52

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. In the revenue-centric SaaS world, Amarachi strives to provide customers with the highest value at every step of their customer journey. Anika Zubair. Annette Franz. Catherine Blackmore. Daphne Lopes.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

ChurnZero

JANUARY 26, 2021

From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . Strong delivery for, and relationships with, your champions will most certainly make an impact on your future renewal and upsell opportunity outcomes. Executive Sponsor: . Primary Contact(s): .

Management 98

Management Chief Customer Officer Upselling SaaS 98

CustomerSuccessBox

JULY 22, 2022

In addition to highlighting the critical touch points from the CX, SaaS, and customer success perspectives, this blog will concentrate on best practices to assist you in optimizing them so you can quickly realize all the benefits. In 2021, more than 88 percent of businesses began giving the customer experience a higher priority.

SaaS 52

SaaS Journey mapping Self service Upselling 52

ChurnZero

APRIL 27, 2021

As ChurnZero recently secured a Series B investment bringing our total funding that has been raised to date to $35 million, we thought we’d take a look back and see the role that Customer Success plays at each respective stage of funding for SaaS companies. And we thought, who better to ask than those that chose to invest in us along the way.

SaaS 98

SaaS Metrics Sales Marketing 98

SmartKarrot

AUGUST 12, 2022

In this article, we will discuss the SaaS Tech solution ChowNow. Headquartered in Playa Vista, California, ChowNow’s peak revenue in 2021 was $42.0M. The SaaS platform succeeded in standing out in the already crowded restaurant tech market, and that too with its presence only in the main cities, including –.

SaaS 10

SaaS Transportation Marketing Upselling 10

CustomerSuccessBox

NOVEMBER 23, 2021

Essential Read: NPS Industry trends 2021. Upsell rate. The Upsell rate is interesting because if the customer risks buying another of your products or services, it is because he has confidence in the quality of your products and services. Learn how CustomerSuccessBox helps B2B SaaS companies in all-around growth.

Brand ambassadors 52

Brand ambassadors Upselling Construction Surveys 52

SmartKarrot

DECEMBER 3, 2020

With the Coronavirus pandemic that has shaken the world in 2020, it is important to look for improvements in customer retention in 2021. Here are 10 New Year’s resolutions for customer success managers in 2021. Another new aspect of 2021’s New Year’s resolution is to monitor customer behavior.

Management 10

Management Customer centricity Journey mapping SaaS 10

SmartKarrot

JANUARY 22, 2021

Is it really 2021? The Customer Success Funnel SaaS and Mobile Apps Cloud and its Phenomenal Impacts. This not only brought out a huge change in generating upselling and cross-selling opportunities but also led more marketers to empower better and contribute more to the bulging revenue. SaaS and Mobile Apps.

SaaS 10

SaaS Customer centricity CRM Analytics 10