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Contact Center Trends 2021: The CX Watershed

Fonolo

After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Contact Center Trends 2021.

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11 Must Know Call Center Terminologies- A Guide!

Hodusoft

The growth rate of call centers can vary depending on several factors, including industry demand, technological advancements, and outsourcing trends. However, according to a report by IBISWorld, the call center industry is projected to have a compound annual growth rate (CAGR) of 3.3% between 2021 and 2026.

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Call Center Software: How to Choose the Best Software (Tips & Best Practices)

Callminer

“The IVR system feature in call center phone systems is a good choice for businesses that want to automate frequent call center tasks to improve efficiency and save money. From a business and branding perspective, virtual call center software also provides your business a more professional appearance.

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What is Call Center Software? – Types, Benefits, Features and more

Hodusoft

Types of call centers. When it comes to the classification of call centers, there are six types of call centers—inbound, outbound, automated, multichannel, omnichannel, and virtual call centers. Let’s discuss each in brief detail.

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7 Strategies for Embracing the Work From Home (WFH) Call Center

Serenova

Gamified performance reporting and leaderboards — when properly implemented via contact center tools like Lifesize CxEngage Scoreboard — give remote call center representatives clear goals, recognition, and much needed structure. Ensure your virtual call center technology (as well as your people) can adapt to change.

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The best contact center software for your needs

ViiBE Blog

The best contact center software for your needs. Call Center , CRM , Customer experience. August 11, 2021. With co-browsing, companies can give a customer experience close to in-person retail while the customer shops from the comfort of their own home. The benefits of cloud-based contact center solutions.

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What is CRM integration and why is it useful?

ViiBE Blog

Call Center , Customer experience , Remote operations , Technology. August 2, 2021. Personalizing customer experience. With call center CRM integration , the employees can easily identify each individual customer, and understand the patterns of their behavior and choices. 26 August 2021. Conclusion.

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