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5 Top Customer Service Articles For the Week of April 26, 2021

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9 New Findings from the 2021 State of the Contact Center Report by Tricia Morris. CustomerThink) Here are nine new findings from the 2021 State of the Contact Center Report which included 400 US and UK contact center and customer experience leaders. Top Customer Experience Resources to Follow in 2021 by MK Marketing.

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5 Top Customer Service Articles For the Week of January 18, 2021

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21 Tips for 2021 Customer Experience Excellence by Lynn Hunsaker. ClearAction) Here are 21 tips for achieving 2021 customer experience excellence in these areas and beyond. My Comment: We begin this list of the Top Five roundup with a list that includes 21 tips for 2021. The author points out the mistake many companies make.

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5 Top Customer Service Articles For the Week of March 22, 2021

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4 Best practices for leaders to add to their customer experience (CX) strategy in 2021 by Adrian Swinscoe. Expert Casino Marketing Advice by Julia Carcamo. (J I thought I’d ask some of the marketing experts I have come to know for their casino marketing advice and tips. That’s my take, now learn from Dan Gingiss.

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5 Top Customer Service Articles of the Week 10-25-2021

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Reports and Data expect the global chatbot market to reach $10.08 billion market of 2018. Braden Kelley) Marketers have an overly optimistic perspective on customer loyalty and their implementations of customer loyalty programs. I’m a big believer that the typical loyalty program is actually a marketing program.

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Marketing-Led Post-COVID-19 Growth Strategies

Any return to normalcy may seem far-off, but sales and marketing are on the front lines of restarting the economy. However, there’s no team better suited to lead that charge than the marketing department. Strategically aligning your systems and teams. Getting consensus on how to define “qualified leads”.

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5 Top Customer Service Articles For the Week of January 4, 2021

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Our friends at Oracle CX Marketing asked six experts (myself included) how to create a better customer experience in times of disruption. 6 Ways to Boost CX in 2021 by Phil Britt. Smarter CX) With the new year just days away, it’s a good time to consider the best ways to boost customer experience in 2021.

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5 Top Customer Service Articles For the Week of April 5, 2021

ShepHyken

TotalRetail) Customer service will continue to be a key differentiator in 2021 and beyond, and it’s therefore vital that brands meet the rising expectations of their customers. Here are three customer service trends brands should prepare for in 2021. Help Your Business Stand Out in 2021 With These 6 Tips by Angela Hausman.

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A Recruiter’s Guide To Hiring In 2021

With vaccination rates rising, consumers spending more money, and people returning to offices, the job market is going through a period of unprecedented adjustment. Businesses are looking to hire quickly, but they face a disjointed market. As the New York Times observed, “It’s a weird moment for the American economy.”

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The Forrester Wave™: B2B Marketing Data Providers, Q2 2021

In our 24-criterion evaluation of B2B marketing data providers, we identified the 11 most significant vendors — Data Axle, Dun & Bradstreet, Enlyft, Global Database, InsideView, Leadspace, Oracle, SMARTe, Spiceworks Ziff Davis, TechTarget, and ZoomInfo Technologies — and researched, analyzed, and scored them.

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How Empathy, Creativity and Compassion Drive Results

Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections

Using your innate empathy and applying that to your marketing and customer experience through emotional intelligence CAN be the game changer you’re looking for. Join Rhonda Basler, Marketing Director of Hallmark Business Connections, to make your brand genuine and make it stick. 6 Ways to Make Your Employees More Human.

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4 Golden Rules for Conversational AI Self-Service

Speaker: Brian Morin & Helena Chen from SmartAction

Join Brian Morin, CMO, and Helena Chen, Director of Product Marketing at SmartAction to learn the 4 golden rules they've acquired after more than 100 conversational AI implementations for voice self-service that outperforms live agents. July 28th, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT