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The Best Growth Opportunity in 2021: Outsourcing

Outsource Consultants

Why is 2021 the time for outsourcing? The most successful companies in history — and the most successful ones in 2021, for that matter — succeeded exponentially not because they did many things well, but because they did specific things great. What Experts Say About Outsourcing for Growth. Higher NPS/CSAT.

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Our Favorite Customer Support Reads and Listens of 2021

Nicereply

We are incredibly thankful you joined us on the ride through 2021. Even though the pandemic continued bugging us throughout 2021, we’ve enjoyed an inspiring year full of quality content that helped thousands of support representatives. 5 Most Favorite Blog Posts Published in 2021.

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The Future is Here – and Healthcare Is at the Forefront of the Shift

Anexa BPO

Virtual care exploded in 2021 due to COVID-19 lockdowns – the emergence of telehealth was 38 times higher than pre-pandemic levels. With the ease and time-saving benefits of its use, telehealth is on its way to becoming an industry standard. In addition, an aging – and COVID-impacted – population is evaluating its current needs.