ShepHyken

JUNE 7, 2021

How to Upsell and Cross-Sell (4 Best Practices) by Jared Atchison. Here, the author shares his suggested best practices. The post 5 Top Customer Service Articles of the Week 6-7-2021 appeared first on Shep Hyken. Many of the same principles in a B2C loyalty program apply to B2B. Follow on Twitter: @Hyken.

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ShepHyken

JUNE 28, 2021

America’s Best Customer Service Companies by Newsweek. Newsweek) Newsweek has again partnered with respected global data research firm Statista to identify the stores that consistently provide the Best Customer Service 2021. The post 5 Top Customer Service Articles of the Week 6-28-2021 appeared first on Shep Hyken.

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LiveVox

JANUARY 7, 2021

With the FCC’s June 30, 2021 deadline for STIR/SHAKEN implementation approaching faster than we all think, this new standard should be top of mind for operators of outbound call centers. The post Best Practices for STIR/SHAKEN Implementation appeared first on Livevox.

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COPC

JANUARY 15, 2024

This second installment of the series will offer insights into onboarding best practices for new employees.  The gap decreased from a nine-point difference in 2021 (70% vs. 61%) to an eight-point difference in 2022 and further to a five-point difference in 2023.  

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COPC

MAY 31, 2022

The latest updates, announced in August 2021, reflect the growing use of digital support technologies and consider the service journey as a whole. The cohort established guidelines, best practices, metrics and requirements that became part of a collection of performance management frameworks. Implement best practices.

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Comm100

FEBRUARY 23, 2021

While the Covid storm still isn’t over, it’s more important than ever that small businesses create mindful, strategic approaches to customer service in 2021. Making it easy for your customers to reach you across different channels is vital, especially in 2021. Email is still a huge player for customers of all age groups in 2021.

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ShepHyken

NOVEMBER 8, 2021

7 Best Practices to Handle (and Ace) Customer Interactions by Aayushi Sanghavi. (G2) While there are several ways to improve your customer interaction practices, it’s important to remember that communication is an ongoing process and requires consistent time and effort. Follow on Twitter: @Hyken.

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Skybridge

MARCH 23, 2021

When business consultant Adrian Swinscoe recently tackled it, he drew on lessons he’s been learning from a number of CX leaders around the world, whittling his findings down to 4 simple but powerful best practices. Best practice 1? 4 Best practices for leaders to add to their customer experience (CX) strategy in 2021.

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Knowmax

SEPTEMBER 22, 2021

7 Omnichannel best practices for enterprises in 2021.

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Aspect

JUNE 24, 2021

The next ASUGA webinar, Proactive Outreach and Debt Collections Best Practices for Positive CX will explore the importance of balancing compliance with agent productivity. The post Webinar: Proactive Outreach and Debt Collection Best Practices for Positive CX appeared first on Aspect Blogs.

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COPC

OCTOBER 13, 2021

Please register here to attend the event on Monday, October 18, 2021, from 11:00 AM – 12:30 PM ET/8:00 AM – 9:30 AM PT. In 2021, the top three vendor management priorities have been: Rapid acceleration of revising outsourcing requirements, updating contracts and reevaluating supplier capabilities to serve this new normal best.

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Hodusoft

APRIL 5, 2023

7 Best Practices for Managing Call Center Operations Call centers are crucial for many businesses, especially the ones that deal directly with customers. This blog post details seven best practices for managing call center operations. billion in penalties between January 2021 and February 2022.

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COPC

MAY 31, 2022

The latest updates, announced in August 2021, reflect the growing use of digital support technologies and consider the service journey as a whole. The cohort established guidelines, best practices, metrics and requirements that became part of a collection of performance management frameworks. are the latest updates.?.

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Aspect

JULY 23, 2021

Though the two pieces remain bundled together , Advanced List Management version 21 becomes generally available on July 23, 2021, while Unified IP 7.4 Service Pack 2 becomes generally available July 30, 2021. To best support customers who are not yet ready to move their contact center system to the cloud, Unified IP 7.4

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Jon Arnold

JANUARY 19, 2021

I hope you caught the last two - 2020 highlights, and our look-ahead for 2021. They’re easy to find on our portal, as is our current podcast - best practices for video meetings. We’re on a roll lately at BCStrategies , this being our third podcast over the past few weeks.

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aircall

MAY 28, 2021

With best practices for text messaging, your customer-facing teams will provide better service, while your sales and marketing teams can better interact with leads on a more personalized scale to more efficiently close deals. Why Use Text Messaging Best Practices. SMS Marketing: Text Messaging Marketing Best Practices.

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The Petrova Experience

OCTOBER 8, 2020

As we begin Q4 of an eventful 2020, it’s time to look out for the 2021 customer experience trends and tactics for creating exceptional experiences in increasingly complex environments. We rounded up Eight 2021 Customer Experience Trends and Tactics to be aware of as we get ready to close out 2020.

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Callminer

AUGUST 6, 2019

In this guide, we’ll help you make more informed buying decisions by describing the various types of call center software, offering expert tips and guidance for choosing the best software solutions for your needs, as well as best practices for utilizing and implementing your call center software suite.

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CSM Magazine

DECEMBER 10, 2021

The Great Resignation is a topic receiving plenty of attention in 2021 and for good reason. As a CX consultant with decades of experience in contact center solutions, Avtex has a unique viewpoint to the changing landscape of both CX and EX best practices.

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TELUS International

JANUARY 18, 2021

What can you expect from 2021 when it comes to digital customer experience (CX) trends? Two TELUS International executives share their predictions and advice.

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JivoChat

JANUARY 17, 2021

Live Chat Support Best Practices. In this section, we’ll cover live chat support best practices for both customer support agents and managers. Live chat support best practices for agents. Live chat support best practices for managers. Set expectations. Don’t leave them hanging.

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Eptica

FEBRUARY 12, 2021

Date: Friday, February 12, 2021 Author: Pauline Ashenden - Demand Generation Manager 4 key trends from the 2021 ICS UK Customer Satisfaction Index. Published on: February 12, 2021. 5 ways to get your contact centre fit for 2021. Practical ways to reduce hidden contact centre costs. Share this page on: Tweet.

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Eptica

JANUARY 22, 2021

Date: Friday, January 22, 2021 Author: Pauline Ashenden - Demand Generation Manager 4 areas to focus on for successful CX in 2021. Published on: January 22, 2021. Categorie(s): Best Practice With customer experience now key to winning and retaining business for every organisation how can contact centres play their part?

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Playvox

JANUARY 13, 2022

Let’s take a look at what our clients around the world, in industries ranging from financial services to online food service delivery, say are the cloud contact center best practices they’ll carry into 2022. billion smartphone users worldwide in 2021. Customer Chit-Chat. There were around 6.4 are long gone. Messaging Apps.

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Education Services Group

MAY 12, 2021

TSIA’s conferences are always jam-packed with best practices, real-life examples, success stories, and lessons learned from some of technology’s biggest names. I must say, TSIA Interact Spring 2021 event was quite possibly one of the most engaging and insightful virtual events I’ve attended in the CS industry in my career thus far!

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Aspect

JULY 8, 2021

We will also have sessions on best practices, tips and tricks from product experts, product deep dives, customer stories, executive briefings and more. . The post Come Together at ACE 2021 appeared first on Aspect Blogs. This fully virtual event runs September 14-16, and sessions will be available for on-demand viewing.

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ChurnZero

DECEMBER 20, 2021

Check out our top five Customer Success webinars brought to you by ChurnZero in 2021. How to Get Your Customer Success Tech Stack in Order – Discover the best practices to keep in mind when building out your CS technology stack. The post Top 5 ChurnZero Webinars from 2021 to Watch and Share appeared first on ChurnZero.

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Totango

OCTOBER 20, 2021

Customer journey optimization is a strategy for improving customer experiences by mapping out steps in customers’ interactions with your brand and implementing best practices to deliver satisfying outcomes at key touchpoints. What is Customer Journey Optimization? How to Optimize Your Customer Journeys. Applying Automation Tools.

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Quality Contact Solutions

NOVEMBER 19, 2021

There have been many changes to telemarketing rules and regulations in 2021. The most notable change was the April 1, 2021, U.S. Supreme Court decision in Facebook v. Here are the top takeaways from the decision: The decision narrowed the definition of an autodialer.

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Fonolo

NOVEMBER 17, 2020

After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Contact Center Trends 2021. Increasing Empathy.

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ClearAction

JANUARY 6, 2021

21 Tips for 2021 Customer Experience Excellence Lynn Hunsaker. Interestingly, like the list above, the answer to customer experience excellence in 2021 is to revisit the basics: they’re long overdue! Clearly, the above list of 2021 mandates is the responsibility of everyone in your company’s ecosystem, no exceptions.

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Pipkins

DECEMBER 16, 2021

We have always been committed to a risk-based approach based on current international standards and best practices. Our newest Customer Support Representative who started his adventure with Pipkins in September 2021. The post 2021 Newsletter appeared first on Pipkins. Jamal Foster. bmb bmb bmb.

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CustomerSuccessBox

AUGUST 23, 2021

INBOUND 2021. This conference will occur in the fall of 2021, and will have big-time celebrities and successful business leaders across a number of different industries. 24-27 October, 2021‍ Huntington Beach, California. October 18- 20, 2021 Las Vegas. November 9-11, 2021 Virtual. September 7-10,2021.

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Noble Systems

JULY 9, 2021

Come Together at ACE 2021. Alvaria combines the best and brightest of both companies into a new global force delivering leading-edge customer experience and workforce engagement software as well as cloud services technology solutions. The post Come Together at ACE 2021 appeared first on Noble Systems.

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Totango

OCTOBER 20, 2021

Customer journey optimization is a strategy for improving customer experiences by mapping out steps in customers’ interactions with your brand and implementing best practices to deliver satisfying outcomes at key touchpoints. What is Customer Journey Optimization? How to Optimize Your Customer Journeys. Applying Automation Tools.

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Outsource Consultants

FEBRUARY 22, 2021

Luckily, 2021 is projected to be a promising year for call centers , with agents performing at a high level. Here are three “I”s that are essential for call center success in 2021. While that has always been important, the fact that everything is now executed virtually makes it critical in 2021. Generosity.

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