2021 Analytics Big data Customer Experience 
TechSee
FEBRUARY 1, 2021
billion in 2021, at a CAGR of 43.6%. AI applications are revolutionizing the way telecoms operate, optimize and provide service to their customers. AI applications are revolutionizing the way telecoms operate, optimize and provide service to their customers. billion in 2016 to $17.67 The driver for this growth?
Fonolo
NOVEMBER 17, 2020
After assessing how the pandemic had changed the call center in 2020 , we decided to peek over the parapet at 2021. We asked the contact center industry’s top influencers and business leaders what they thought the most significant contact center trends in 2021 would be. Contact Center Trends 2021. Increasing Empathy.
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SmartKarrot
AUGUST 16, 2021
The magic of customer experience has enveloped us with its virtues and values. That is when where forums, workshops, and conferences play a pivotal part in imparting experience as well as education to people. Digital Customer Experience Strategies Summit DX Summit. CX APAC Customer Experience Summit VIC 2021.
Anexa BPO
SEPTEMBER 5, 2021
In fact, “In the next decade, we will experience more progress than in the past 100 years”, says Peter Diamandis, Cofounder of Singularity University. Data science, advanced analytics, AI-enabled technology….these One of the ways that these specialized “big data” processes can be used is to improve customer experience.
Avaya
AUGUST 2, 2017
Nearly half of CIOs plan to spend 50% or more of their time in digital activities by 2021, yet only 5% feel they’ve mastered digital to a point of competitive differentiation. They’re challenged with evolving from legacy hardware to a services-based ecosystem that supports digital drivers like cloud, mobile, big data analytics, and social.
SmartKarrot
SEPTEMBER 28, 2020
Top 10 SaaS conferences in 2021. SaaStr Annual 2021. For the year 2021, if things go as per the plan, then the dates are expected to be Feb 2-4. More than 250 speakers would be sharing their knowledge and experiences in different sessions. Slush 2021: 19th – 20th November 2021. So here we go!
Avaya
JUNE 9, 2017
Nearly half of CIOs plan to spend 50% or more of their time in digital activities by 2021, yet only 5% feel they’ve mastered digital to a point of competitive differentiation. They’re challenged with evolving from legacy hardware to a services-based ecosystem that supports digital drivers like cloud, mobile, big data analytics, and social.
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