2020 Answering services Cloud contact Contact Center 
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FEBRUARY 12, 2020
By actively harnessing a set of cloud-based AI-powered technologies, contact centers are infusing intelligence across the entire customer contact landscape. Key providers are building professional services and resources to assist customers with strategic AI plans. Key 2020 Trends: Cloud Contact Centers.
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MARCH 5, 2020
What do you do if you can’t build the technology you need or afford to hire full-time staff to answer your phones and support your customers? Cue the experienced live-agent contact center. . Here are our top 4 benefits of partnering with a contact center to support and grow your plumbing business: .
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FEBRUARY 26, 2020
Contact centers must capture data in real-time and enter correctly into CRM systems to provide reporting for your business to make data-driven decisions. . Before we dive into billing, to understand the structure of billing, we first need to review the service categories. Understanding Contact Center Billing.
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FEBRUARY 19, 2020
It is the right time to optimize your CX with proven strategies; contact our team today to learn more. . Key 2020 Trends: Cloud Contact Centers. The holiday rush doesn’t mean an overload for your business when you partner with a contact center. How Contact Centers Manage the Holiday Rush.
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MARCH 18, 2020
How Contact Centers Support Plumbing Businesses. Understanding Contact Center Billing. Key 2020 Trends: Cloud Contact Centers. The holiday rush doesn’t mean an overload for your business when you partner with a contact center. How Contact Centers Manage the Holiday Rush.
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