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DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report

DMG Consulting

Poised for rapid growth and success, untapped revenue potential in the tens of billions. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. billion (excluding carrier revenue) as of the end of 2016. 11/30/2017.

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When Analytics Is the Answer Are You Asking the Right Questions?

Avaya

Depending upon what you read, who you follow, the Business Intelligence and Analytics (BI&A) market is valued anywhere from $16.9 Why is the market potential so huge? What is making analytics the new in-crowd? What is making analytics the new in-crowd? billion in 2016 , to $41.5 But why now?

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What is a Client Success Manager ?

SmartKarrot

When talking about SaaS businesses in 2020, there is a fine line that separates top-performing companies and the struggling ones. While customer acquisition is the key driver for dynamic revenue growth, customer retention is often the critical factor. That’s what we are working towards customer success.”.